Delighted

2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.

Improving lead efficiency is critical to driving profitability for your outbound contact center. By analyzing the right reporting metrics to get your true CPA, you can use smart dialing strategies in real time and dramatically improve contact rates.

Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost. Enhance agent training and quality assurance.

Skilljar

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry? In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Caras Training

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn. Download the article to get your virtual training best practices!

To make contact center conversations great, you need to set up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities. With the right environment, your contact center will transform from a necessary operation to a beacon of customer excellence for your company’s brand.

Auror provides retailers and law enforcement agencies with the information they need to prevent and solve crimes quicker. See how they partnered with AskNicely to improve customer relationships, and use real-time NPS insights to create a direct impact on each business segment.

In the whitepaper, 7 Secrets of Voice of the Customer Success, we provide 7 steps to help you build a successful VoC program. Built into a clear model for your Voice of the Customer program, these will set you on the path to VoC enlightenment.

Now in its fourth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Technology alone is not enough to improve the customer service experience. The best customer service experience strategies are aligned with customer needs and require enterprises to develop and maintain a clear line of sight to their customers across various touch points.

Transform your contact center to build relationships with your customers that will last a lifetime.

This handy reference guide provides customer experience professionals with a concise breakdown of the top four types of online communities and an assessment of their potential ROI, along with recommendations for the best platforms.

Customer experience is quickly becoming the de facto differentiator between successful businesses and the ones that fail. Download this ebook to learn how some of the largest companies in the world are driving better customer experiences.

Understanding how your customers interact with your Brand is a critical baseline. What is needed is a rational and emotional view of your Customer at each interaction point. This article speaks to the approach and effort required to achieve this view and the benefits that come from successful execution.

In 2015 alone, U.S. consumers purchased some $67 billion in goods on their smartphones. This astonishing transformation in consumer habits shows no sign of slowing. So how can you adapt and thrive in this new mobile-dominated environment? Start by downloading our Strategy Guide.

Hire social care agents with the right set of skills/characteristics, Benchmark social agent pay against others in the industry, Set up training/guidelines to deliver full resolution service on social, Measure agent performance and coach them to success

Learn how you can keep your customers warm this holiday season with Talkdesk’s Holiday Survival Kit and deliver great customer service. It comes complete with quick tips and actionable advice.