Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
AI is expected to take over around 38% of US jobs by the year 2030. And in the UK Up to 30 per cent of UK jobs are at risk of being taken over by robots and Artificial Intelligence by the early 2030s, according to PwC. Does the rise in AI mean contact centres should immediately start preparing for doomsday?
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