2020 Abandon Rate Customer Service Representative Touchpoint 
ViiBE Blog
JANUARY 19, 2022
Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Lack of support A customer service personnel is not alone when it comes to handling customer queries, and it should not be that way either.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
delighted
MAY 4, 2022
Even the fastest customer service representatives are slower than not having to submit a ticket at all. Investing in self-service solutions is more cost-effective. After a revamp of the Delighted Help Center in early 2020, we saw customer support volume consistently decrease , even as our customer base increased !
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