Beyond Philosophy

MARCH 21, 2016

Getting them engaged about their employee experience after they are hired is something else. However, in the job market we find ourselves in 2016, the two activities are critically important and intrinsically linked. Consider what adjectives you associate with the employee experience at Google, Starbucks, or Virgin Airlines?

Social Media 60

Social Media CEM Employee Engagement Employee Experience 60

Clarabridge

NOVEMBER 30, 2016

But there are 3 elements of customer experience that are often overlooked, and that make a big impact on how your customers see you. The employee experience. Are your employees happy? If your employees are miserable, their dissatisfaction will bleed over into the service they provide your customers.

Customer Experience 74

Customer Experience CEM Employee Experience Customer Experience Management 74

Clarabridge

NOVEMBER 30, 2016

But there are 3 elements of customer experience that are often overlooked, and that make a big impact on how your customers see you. The employee experience. Are your employees happy? If your employees are miserable, their dissatisfaction will bleed over into the service they provide your customers.

Customer Experience 40

Customer Experience CEM Employee Experience Customer Experience Management 40

SuiteCX

DECEMBER 22, 2015

8 Customer Experience Predictions for 2016. December 20, 2015 Customer Experience Management: 8 Customer Experience Predictions for 2016 As we move into a new business year, promising to be the most CX-­‐focused ever, we wanted to share some key predictions that we believe will come to pass: 1.

Customer Experience 100

Customer Experience CEM Social Media Customer Journeys 100