Customer Experience Articles
ClearAction
FEBRUARY 7, 2016
Customer Experience Management Improves Brand Value article. 51% of companies that are investing at least 10% in customer experience efforts are reaping referral rates of 10% or more; only 22% of companies that are investing less than 1% in CEM achieve referral rates of 10% or more.(3). Customer Experience Innovation.
48 
Let's personalize your content