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Sat.Dec 21, 2019 - Fri.Dec 27, 2019

cem-customer-success

How to Think About Scaling Your Customer Success Team

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? CS: So April is a veteran in the customer success space and has over 10 years of experience in SaaS companies.

Customer Success

Customer Success How To Customers Sales

How to tie Customer Success into your CEM program

CloudCherry

DECEMBER 23, 2019

Understanding Customers…. And, this week on ‘The Sweets of CX ’, I dove in to my first episode as a solo host, and was honored to interview a friend and colleague who’s ALL about his customers, Mike Miller – Director of Customer Success at CloudCherry (now Cisco). As Mike puts it, “You have to care. Fancy that!

CEM

195

CEM Customer Success How To Return on Investment

195

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