SmartKarrot

JANUARY 20, 2021

Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention. Meet and exceed KPIs for retention, customer NPS, and banking product activations. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep.

Customer Success 10

Customer Success Banking Conference ROI 10

SurveySensum

JANUARY 20, 2021

How to select the right business metric to measure your short term objectives? And while the right business metric can help you gain invaluable insights, track your progress, and meet your goals quickly, the wrong metric can skew your progress into a guessing game! So, the first thing you should do is set up a North Star metric.

Customer Journeys 52

Customer Journeys B2C Metrics Social Media 52

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Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power? Do loyalty metrics need to be reassessed? Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly.

Loyalty

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They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Do loyalty metrics need to be reassessed? CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Have the drivers of customer experience changed?

NPS

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Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.

Customer Experience

Speaker: Curtis Bingham, CEO, Chief Customer Officer Council

NPS and Loyalty are the new shiny. It is hard to correlate loyalty metrics with business results. Customer Experience is the new black. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring.

Measurement