Maru/HUB

NOVEMBER 22, 2017

In a time where distrust is already apparent amongst employees, communication and transparency are key. Its subsequent reputational issues demonstrate how old-fashioned leadership and culture are so vital to a brand’s customer experience.

Customer Experience 91

Customer Experience Fashion Culture Banking 91

Beyond Philosophy

NOVEMBER 22, 2017

CMC Thought Leadership Principal, Beyond Philosophy. Of these, having a culture of trust and empowerment, active training and cross-training (an element of recognition and reward), open vertical and horizontal communication, and proactive career pathing are perhaps the most important. Michael Lowenstein, Ph.D.,

e-support 90

e-support Banking Culture Consulting 90

Maru/HUB

NOVEMBER 22, 2017

In a time where distrust is already apparent amongst employees, communication and transparency are key. Its subsequent reputational issues demonstrate how old-fashioned leadership and culture are so vital to a brand’s customer experience.

Customer Experience 40

Customer Experience Fashion Culture Banking 40

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