The 2018 Customer Experience Update MVP Awards!

Customer Experience Update brings together the best content from hundreds of industry thought-leaders. These awards will recognize the Most Valuable Posts as judged by our readers, award committee, and our machine intelligence and social media. We will recognize the posts that provide the highest value to industry professionals - useful and actionable information, that is tactical or strategic in nature, providing either long-term or short-term value.

Check out the 2018 MVP Awards Winner Spotlight:



Awards will be given for articles covering the following categories:

Audience Size

Every day, our articles are read by an audience of over 80,000 people on our site and newsletter. We use our machine intelligence and social media, bolstered by our editorial team, to curate this content.

But 2018 is coming to an end and we want to know: of all of our articles, which are the best of the best? Our machine intelligence, social media, and editors can get us close. But we want that extra special touch that comes from beloved reader feedback.

You can represent these 80,000 readers. Cast your vote and let us know what you like to see!

Judging Criteria

We're judging posts that we see to provide the highest value to industry professionals. Does your article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions our judges will be asking themselves.


Submitting content for consideration

To nominate an article, please email a link of it to Nick Rodriguez with "2018 Customer Experience Update MVP nomination: (category)" as the subject line. Articles must have been published between October 1st, 2017 and October 1st, 2018 to be eligible.

Nominations are open until October 26th. After that, our panel of judges will review the nominations and narrow them down to a list of finalists for each category.


Finalists will be announced on November 14th. Once finalists are announced, we will open up voting to our readers. Voting ends on November 27th. Winners will be announced December 3rd.

Program Committee

Meet our expert panel of judges!

Ernan Roman

President, ERDM Corp.

Ernan Roman (@ernanroman) is president of ERDM Corp. and author of Voice of the Customer Marketing. ERDM conducts specialized CX and Loyalty research to help companies understand how customers define their expectations for high value customer experiences. Ernan was inducted into the DMA Marketing Hall of Fame due to the results ERDM’s research-based CX strategies achieve for clients such as IBM, Microsoft, QVC, Gilt, Shinola, and HP. He was selected for Online Marketing Institute’s “Top 40 Digital Luminaries” and Crain’s “100 most influential people in business marketing.” His widely read blog Ernan's Insights on Marketing Best Practices appears in, Forbes, CX Network, DMA, CustomerThink, CRMC and Business2Community. Previous books; Opt-in Marketing and Integrated Direct Marketing.

Ricardo Saltz Gulko

Founder and Leader, Eglobalis

Ricardo Saltz Gulko is the founder and leader of Eglobalis, a global consultancy boutique of customer experience, services, insights and innovation based in Munich, Germany. While Ricardo is fluent in English, Portuguese, Spanish, Hebrew, and German the most important language he speaks is Quality, Simplification and Customer Experience. “Quality,” he says, “is what links the different parts of an organization together and helps ensure that clients’ desired outcomes are met. Eglobalis delivery services for companies like Oracle, Ericsson, Amdocs, Samsung, ThyssenKrupp among others Ricardo has successfully used the language of quality and simplifiction to inform and improve customer experiences, save his clients’ millions of dollars, and help brands retain or regain their value and customers trust. Known for his thought leadership at the intersection of quality and customer experience, Ricardo is a working consultant, keynote speaker, and strategist in the areas of outcome management, experience design, quality and process simplification

Marilyn Suttle

President, Suttle Enterprises LLC

Marilyn Suttle is a bestselling author, international speaker and coach. She specializes in creating Suttle Shifts for breakthrough success in the customer experience. After working with Marilyn, her clients have won industry awards, raised customer satisfaction levels and gotten lasting results in reducing stress and experiencing greater engagement. Her latest bestseller is: Color Their World: The Art of Creating Strong Customer Loyalty – a new activity and coloring book to reinforce service skills. Visit: