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Customer Experience Update MVP AWARDS

2018

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WINNERS

1

Word Of Mouth Is Less Important For Top-Line Growth Than You Think

Forrester's Customer Insights
2

15 Customer Experience Trends for 2018 (Infographic)

Experience Matters
3

How to Retain Millennial Employees (coming from a Millennial)

The DiJulius Group

FINALISTS

6

Latest Trend That’s Killing Customer’s Trust

Beyond Philosophy
7

Are You a Customer Service Hero, Villain or Problem Solver?

Steve DiGioia
8

How Tiny Businesses Can Offer Stellar Customer Support

Kayako
9

The Definition of Predictive Analytics in 2019

CloudCherry
10

The Impact of AI and the Empathy Economy on the Customer Service Experience

Omnicus

HONORABLE MENTIONS

Stop Practicing Fake CX

Sampson Lee

Customer Experience and Customer Service: What's the Difference?

CX Journey
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