How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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Are you still manually reviewing calls? 🤔 It's time for a change!

The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!

Join this webinar to discover how automation can streamline your quality assurance (QA) procedures and empower you to proactively coach agents and elevate the customer experience with data-driven insights.

By attending this exclusive session, you'll walk away with strategies to:

Save time, money, and resources by moving beyond manual reviews 🌐
Seize every coaching opportunity with targeted insights 🎯
Retain valuable customers with enhanced service quality 📈

Don't miss this event! Secure your spot now and embrace the future of call center efficiency!

📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST

Brought to you by:

Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Laura Noonan

Laura played a key role in launching CallFinder’s speech analytics solution in 2011. She continues to be an integral member of product development and client success stewardship. Laura also has a key voice in formulating sales, marketing, and pricing strategies to support the growth of the company. She has 25+ years of B2B technology expertise.

Angie Kronlage

Angie combines relationship building with clients and frontline leadership with agent teams. She began her contact center career over 25 years ago, working the last 16 for Working Solutions. Angie directs customer-engagement strategies and on-the-ground tactics for real-world results that clients can see and appreciate. She knows how to make virtual customer service viable.

April Wiita

April ensures top performance for clients across North America. Leading CX operations, her expert team delivers speed to efficiency and the measurable results that clients expect. On accounts with multiple service providers, her team’s operational excellence sets the benchmark for others to achieve. April's stellar experience spans decades of service excellence and it shows.

Customer Experience Update