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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks.

article thumbnail

Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks.