NobelBiz

JANUARY 16, 2024

The importance of call center campaigns in the customer-centric era cannot be overstated. With customer experience taking center stage, campaigns play a vital role in fostering strong customer relationships. Agents actively listen and provide tailored solutions, minimizing frustration and instilling confidence.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

TechSee

OCTOBER 22, 2019

With 40% of all calls considered “next issues” following initial contacts, NIA is now a critical strategy for reducing customer effort, reducing pressure on contact centers and increasing loyalty. NIA is measured by tracking the number of repeat calls a contact center receives within a specific period of time.

Contact Center 84

Contact Center Self Service Effort Score Average Handle Time 84

Magellan Solutions

SEPTEMBER 10, 2019

Maintain regular communication with your offshore team so you can track the progress of your campaign. For over a decade now, call center outsourcing has become a go-to process for every business because of its benefits. It helps you save on resources — money, time, effort, and equipment. Call Volume.

Call Center 49

Call Center Call Center Solutions Contact Center Culture 49