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Top 10 Call Center Trends To Follow For 2023

NobelBiz

It has been growing at a CAGR of 20% since 2021! Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. In addition, a well-designed chatbot may be pretty successful in collecting information before contact is made.

article thumbnail

Top 10 Call Center Trends To Follow For 2023

NobelBiz

It has been growing at a CAGR of 20% since 2021! Chatbots The rise in popularity of chatbots over the past several years indicates that they will soon be a requirement for all call centers and a customer expectation. In addition, a well-designed chatbot may be pretty successful in collecting information before contact is made.