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Mon.Oct 11, 2021

feedback-virtual-agent

What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . This would leave human agents free to answer more challenging queries, increasing employee productivity and customer satisfaction at the same time. Keep Conversation Quality and Flow in Mind.

Chatbots

Chatbots Self Service How To Interaction

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

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