Mon.Nov 20, 2017

Remove call-recording-technology
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3 Top Goals of a Successful Sales Professional

Talkdesk

Top sales reps are familiar with the ongoing battle between quantity of calls versus quality of conversation. More of one meant less of the other; they could choose to make more calls or have more meaningful conversations, but couldn’t have both. To convert a prospect into a customer, isn’t enough just to increase call volume.

Sales 40
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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.