chief-customer-officer-contact-center 
Michelli Experience
JULY 18, 2017
Customer Experience and Trust…hmmm. Trust and Customer Experience. For me, as a customer experience consultant, “low trust” has huge business importance. So how do businesses thrive when they are likely populated by owners, employees, and customer who all share a common and heightened level of distrust?
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. What are the benefits of outsourcing your customer service? Is your business ready to outsource?
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