The 2022 Customer Experience Update MVP Awards!
Customer Experience Update brings together the best content from hundreds of industry thought-leaders. These awards will recognize the Most Valuable Posts as judged by our readers, award committee, and our machine intelligence and social media. We will recognize the posts that provide the highest value to industry professionals - useful and actionable information, that is tactical or strategic in nature, providing either long-term or short-term value.
Click on the categories below to vote for your favorite articles to win a Customer Experience Update MVP Award! You can vote for up to 3 articles per category and a Customer Experience Update account is needed to participate.
Awards will be given for articles covering the following categories:
Every day, our articles are read by an audience of over 102,000 people on our site and newsletter. We use our machine intelligence and social media, bolstered by our editorial team, to curate this content.
But 2022 is coming to an end and we want to know: of all of our articles, which are the best of the best? Our machine intelligence, social media, and editors can get us close. But we want that extra special touch that comes from beloved reader feedback.
You can represent these 102,000 readers. Cast your vote and let us know what you like to see!
We're judging posts that we see to provide the highest value to industry professionals. Does your article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions our judges will be asking themselves.
PROCESS AND TIMING
Submitting content for consideration
To nominate an article, please fill out the Typeform above. Articles must have been published between October 18th, 2021 and October 12th, 2022 to be eligible.
Nominations are open until October 12th. After that, our panel of judges will review the nominations and narrow them down to a list of finalists for each category.
Finalists will be announced on November 14th. Once finalists are announced, we will open up voting to our readers. Voting ends on November 28th. Winners will be announced on December 14th.
Meet our expert panel of judges!
Founder and CCO, Innovative CX Solutions, LLC
Bob Azman is the Chief Customer Service Officer and Consultant for Innovative CX Solutions, LLC. Innovative CX Solutions is a Customer Experience Consulting firm specializing in CX Design and Execution, Sales and Service Experience Design and Talent Development. As a Certified Customer Experience Professional (CCXP), Bob is a thought leader, practitioner, podcaster, educator, and business partner helping organizations become more customer focused and easy to do business with. Bob is an Emeritus Chair of the Board of the Customer Experience Professional Association (CXPA).
Owner, Dasteel Consulting
Jeb is a seasoned executive with extensive experience in marketing, sales, communications, business transformation, and cloud computing. He operates Dasteel Consulting, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. He served as the global Chief Customer Officer for Oracle from early 2008 to September 2019. Prior to Oracle, Jeb was a Principal Consultant with Gemini Consulting. In that role, he advised Fortune 500 organizations on defining and implementing business and IT strategies, working with firms including Advanced Micro Devices, Bridgestone Firestone, Canadian Pacific Railway, and Caterpillar. Before Gemini, he worked in materials management, supply chain management, and international subcontracts for Loral Corporation and General Dynamics. Jeb published the book, “Competing for Customers—Why Delivering Business Outcomes is Critical in the Customer First Revolution” in 2016. He has also written numerous articles and blog posts on Customer Success and Customer Centricity.
Chief Experience Officer, Officium Labs
Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves. Twitter: https://twitter.com/cxaccelerator/ LinkedIn: https://www.linkedin.com/in/cxaccelerator/
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