The 2021 Customer Experience Update MVP Awards!
Customer Experience Update brings together the best content from hundreds of industry thought-leaders. These awards will recognize the Most Valuable Posts as judged by our readers, award committee, and our machine intelligence and social media. We will recognize the posts that provide the highest value to industry professionals - useful and actionable information, that is tactical or strategic in nature, providing either long-term or short-term value.
Nominate an Article Here:
Awards will be given for articles covering the following categories:
Organizational Alignment and Culture
Every day, our articles are read by an audience of over 144,000 people on our site and newsletter. We use our machine intelligence and social media, bolstered by our editorial team, to curate this content.
But as 2021 comes to an end, we want to know: of all of our articles, which are the best of the best? Our machine intelligence, social media, and editors can get us close. But we want that extra special touch that comes from beloved reader feedback.
You can represent these 144,000 readers. Cast your vote and let us know what you like to see!
We're judging posts that we see to provide the highest value to industry professionals. Does your article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions our judges will be asking themselves.
PROCESS AND TIMING
Submitting content for consideration
Articles must have been published between October 13th, 2020 and October 11th, 2021 to be eligible.
Nominations are open until October 11th, 5pm Pacific Time. After that, our panel of judges will review the nominations and narrow them down to a list of finalists for each category.
Finalists will be announced on November 15th. Once finalists are announced, we will open up voting to our readers. Voting ends on November 29th. Winners will be announced on December 8th.
Meet our expert panel of judges!
Owner, Dasteel Consulting
Jeb is a seasoned executive with extensive experience in marketing, sales, communications, business transformation, and cloud computing. He operates Dasteel Consulting, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. He served as the global Chief Customer Officer for Oracle from early 2008 to September 2019. Prior to Oracle, Jeb was a Principal Consultant with Gemini Consulting. In that role, he advised Fortune 500 organizations on defining and implementing business and IT strategies, working with firms including Advanced Micro Devices, Bridgestone Firestone, Canadian Pacific Railway, and Caterpillar. Before Gemini, he worked in materials management, supply chain management, and international subcontracts for Loral Corporation and General Dynamics.
Jeb published the book, “Competing for Customers—Why Delivering Business Outcomes is Critical in the Customer First Revolution” in 2016. He has also written numerous articles and blog posts on Customer Success and Customer Centricity.
Chief Experience Officer, Officium Labs
Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by TruRating, Qminder, ProcedureFlow, LifeHelpNow, ICMI, Exceeders, Netomi, Survey Sensum, and LitmusWorld. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Chief Experience Officer for Officium Labs and can be found at a variety of conferences speaking and training on the CX topics he loves.
Founder and CXO, Innovative CX Solutions, LLC
Bob Azman is Founder and CXO of Innovative CX Solutions, LLC. Innovative CX Solutions, LLC is a Customer Experience Consulting firm specializing in CX Design and Execution, Sales and Service Experience Design and Talent Development. He is the 2020 Immediate Past Chairman of the Board of the Customer Experience Professional Association (CXPA). Bob has a wealth of diverse, global operations and leadership experience as an executive at organizations such as Carlson Wagonlit Travel, Thomson Reuters, Ceridian and Deluxe Corporation.
Director of Customer Engagement, Hallmark Business Connections
Rhonda Basler leads the customer engagement and marketing team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Her passion is innovating human-centered and results-oriented approaches to customer experience, employee engagement, and omnichannel marketing, creating great ROI through human connection. Before joining Hallmark Business Connections, Rhonda worked with agencies and companies ranging from small businesses to the Fortune 500, achieving measurable marketing and customer experience results by applying the latest marketing innovations and strategic insights.