The 2019 Customer Experience Update MVP Awards!

Customer Experience Update brings together the best content from hundreds of industry thought-leaders. These awards will recognize the Most Valuable Posts as judged by our readers, award committee, and our machine intelligence and social media. We will recognize the posts that provide the highest value to industry professionals - useful and actionable information, that is tactical or strategic in nature, providing either long-term or short-term value.

Check out the 2019 MVP Awards Winners Spotlight:



Awards will be given for articles covering the following categories:

Audience Size

Every day, our articles are read by an audience of over 128,000 people on our site and newsletter. We use our machine intelligence and social media, bolstered by our editorial team, to curate this content.

But 2019 is coming to an end and we want to know: of all of our articles, which are the best of the best? Our machine intelligence, social media, and editors can get us close. But we want that extra special touch that comes from beloved reader feedback.

You can represent these 128,000 readers. Cast your vote and let us know what you like to see!

Judging Criteria

We're judging posts that we see to provide the highest value to industry professionals. Does your article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions our judges will be asking themselves.


Submitting content for consideration

To nominate an article, please fill out the Typeform above. Articles must have been published between January 1st, 2019 and October 18th, 2019 to be eligible.

Nominations are open until October 18th. After that, our panel of judges will review the nominations and narrow them down to a list of finalists for each category.


Finalists will be announced on November 18th. Once finalists are announced, we will open up voting to our readers. Voting ends on November 25th. Winners will be announced on December 4th.

Program Committee

Meet our expert panel of judges!

Kristina Evey

Customer Experience Expert and Consultant

Kristina Evey is a Customer Experience Strategist who loves to help Leadership Teams demystify the process of shifting operational and business priorities to the customer perspective and seeing revenue increase. She is the creator of the training manual “5 Steps to More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty. A frequent contributor to radio and web interviews and host of "The Customer Experience Podcast for Business Leaders," Kristina’s most requested programs highlight Training and Delivering Excellent Customer Service, How to Create a Customer Centric Culture, Effective Communication, and Creating a Memorable Customer Experience.

Nate Brown

Co-Founder, CX Accelerator

Nate is the Co-founder of CX Accelerator, the world’s best virtual community for customer experience professionals. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and inspire change. From authoring and leading a Customer Experience program, to journey mapping, to building and managing a complex contact center, Nate is always learning new things and sharing with the community. Follow him on Twitter @CustomerIsFirst or on LinkedIn

Melissa Pollock

Customer Success Officer, AmplifAI

Melissa is the Customer Success leader for AmplifAI Solutions Inc., an all-in-one, AI-powered performance enablement platform. Melissa is a writer, speaker, learning & development leader, and contact center operations process and human performance improvement consultant. She specializes in behavior-based coaching transformations, leadership and performance management, strategy and goal alignments, onboarding and quality assurance, content development and training. Visit the AmplifAI blog for more articles and insights.

Adrian Swinscoe

Customer Experience Advisor, Speaker and Author

Adrian Swinscoe is a best-selling author, Forbes contributor and aspirant CX Punk. He has been growing and helping develop customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT and The Economist Group and has advised and consulted to numerous large and smaller businesses around the world helping them engage with their customers, build their customer retention and improve their service and customer experience. His clients have included TUI, The Borough of Croydon, NowTV, ITV, KFC, Pega, Philips, Cancer Research UK, 1800Contacts, Talk Talk, Gazprom Energy, CIMA, Bibby Financial Services, the Crown Commercial Service, Olympus, Harper Collins, Microsoft, Pearson, Consumers International and Costa Coffee amongst others. Adrian is a frequent writer, interviewer, podcaster, conference speaker, panellist, chair and workshop leader on all things related to customer experience. He just published an exciting new book: Punk CX. Ask him about it! You can find out more about Adrian via: Blog, LinkedIn, Twitter