CATEGORY:

DEFINING CX

WINNERS

1

Customers Want Personalized Experiences and Privacy: Can They Have Both?

Experience Investigators by 360Connext
Jeannie Walters
2

Your Ultimate Guide to Customer Experience

Qualtrics
Catherine Thurtle

FINALISTS

4
6

Create a Compelling CX Vision

Heart of the Customer
Jim Tincher
7

What Is Customer Experience?

Experience Investigators by 360Connext
Jeannie Walters