The Social Customer Service Agent: How to Hire, Pay, Train, Measure and Retain
Hire social care agents with the right set of skills/characteristics, Benchmark social agent pay against others in the industry, Set up training/guidelines to deliver full resolution service on social, Measure agent performance and coach them to success
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- Learn More
- Participate in Customer Experience Update
- Support
- 2019 Customer Experience Update Summer Reading List
- Stay At Home Reading List
- Add a Source
- Add a Resource
- Advertise
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