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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. ” – Blake Morgan for Forbes.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? So let’s start!

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Here’re some variations of the definition: "It's all of the steps a buyer takes to get and use a solution from the time of the buyer’s realization of a need until the buyer deems the need no longer exists." – Lynn Hunsaker for ClearAction. Compelling Brand Values: Brand promises drive how the organization treats customers.