Remove Average Handle Time Remove Call Recording Remove Industry Remove Return on Investment
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How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help

Pointillist

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). When a single agent handles the call from start to finish, the resolution is faster and the customer satisfaction is much higher.

article thumbnail

How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help

Pointillist

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). When a single agent handles the call from start to finish, the resolution is faster and the customer satisfaction is much higher.