Customer experience is quickly becoming the de facto differentiator between successful businesses and the ones that fail. Download this ebook to learn how some of the largest companies in the world are driving better customer experiences.

Understanding how your customers interact with your Brand is a critical baseline. What is needed is a rational and emotional view of your Customer at each interaction point. This article speaks to the approach and effort required to achieve this view and the benefits that come from successful execution.

In 2015 alone, U.S. consumers purchased some $67 billion in goods on their smartphones. This astonishing transformation in consumer habits shows no sign of slowing. So how can you adapt and thrive in this new mobile-dominated environment? Start by downloading our Strategy Guide.

Hire social care agents with the right set of skills/characteristics, Benchmark social agent pay against others in the industry, Set up training/guidelines to deliver full resolution service on social, Measure agent performance and coach them to success

Learn how you can keep your customers warm this holiday season with Talkdesk’s Holiday Survival Kit and deliver great customer service. It comes complete with quick tips and actionable advice.

Organizations are continuously improving their CX systems in an effort to keep up with customer demands. Automation increases quality and accelerates innovation. Learn how adopting Agile/DevOps will accelerate innovation and exceed customer expectations.

Learn how to identify gaps in your own CX program and where your organization can benefit from new, strategic ideas provided by today’s leading Customer Experience experts at Demandbase and AlienVault.

We often hear about putting the customer first, or the famous saying: the customer’s always right. But at TaskUs, we put the employee before our customers and before our shareholders. Read our eBook to learn more about why we focus on the employee experience.

In this white paper, we will highlight some very common customer support problems that exist in most E-commerce businesses. Our intent to provide you with a solution that will set your business apart from your competitors so you can attract and retain your customers better.

Introducing Conversocial's Social Maturity Index. Evaluate where your social customer care stands against forward-thinking brands and how socially mature is your companies customer service is.

Tap into the potential of phone CSRs when chat is ineffective at improving online conversions.

Gain new skills and real-world knowledge from Strativity Group’s CX practitioners with immersive experiences at the Four Seasons Resort at Las Colinas and AT&T Stadium, home of the Dallas Cowboys! Join us September 12 – 13, 2017. Sign up for 15% off General Admission $2,500 - Offer ends August 22, 2017.

LiveAgent help desk is the ultimate solution for providing excellent customer support.

MaritzCX puts you in the CX driver’s seat—by giving you access to the technology, research services, and industry expertise you need. Learn how you can turn CX into profit.

Ease, speed, and accuracy are the 1-2-3 punch that will keep your customers loyal for the long haul. In customer service and in marketing, communicating with your customer means anticipating their wants, needs, and problems even before they arise.

Agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down. This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it.

It’s no secret - customer experience is the new competitive battlefield. In this eBook, TopBox shares step-by-step guidance on how to build and scale a rock-solid CX program that will fuel measurable revenue and affect organizational change.

Interactions LLC

Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.