Sat.Feb 17, 2024 - Fri.Feb 23, 2024

Remove gamification-exceptional-customer-service
article thumbnail

Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.