effort-score-return-on-investment 
Comm100
APRIL 12, 2018
In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. The three metrics used for measuring customer experience are NPS, CSat, and CES; the latter measures customer effort and the rest are used to measure customer satisfaction.
Speaker: Nate Brown, Co-Founder, CX Accelerator
When your contact center can demonstrate a significant return on investment using CX terms, you are more likely to get the funding and support that you need to succeed in 2019. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience.
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