How a Top 25 Most Trusted Brand Handed Their CX to AI
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. The most important principles for human-centric design. Tune in on March 17th and learn things such as: The pitfalls that AAA avoided.
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