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Sat.Dec 07, 2019

effort-score-net-promoter-score

5 Customer Experience Metrics to Measure

Answer Dash

DECEMBER 7, 2019

Net Promoter Score (NPS) NPS is the metric that’s used to gauge customer loyalty — it determines who would, or wouldn’t, recommend your brand to others. Depending on what number the customer chooses, they’re classified as either Detractors, Passives, or Promoters. The rating scale is from 0-10.

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Metrics Measurement Customer Experience Net Promoter Score

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