Magellan Solutions

APRIL 25, 2017

Customers now expect brands to be accessible through several channels, including: Phone calls – There are customers who still prefer to make phone calls when there are issues, particularly if the issues in question are critical. For this reason, voice services will still be part of the omichannel call center.

Omni-Channel 40

Omni-Channel Call Center Customer Experience Social Media 40

Speaker: Tom Lewis, CEO of SmartAction

Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. How cloud-based AI automation integrates with every IVR / contact center platform.

Virtual Agent

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

How many hours do you think your call center agents spend answering repetitive, transactional calls that don’t require human assistance? Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. Unsurprised? How TechStyle saved $1.1M

Virtual Agent

Advertisement

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center