Get the masterclass for CX professionals on automated voice surveys by phone. This eBook from IVR Technology Group walks you through the basics of collecting fresh and accurate customer feedback in the most frictionless way possible. You'll learn about:
- Post-call surveys
- Outbound surveys
- Customer pulse surveys
- Qualtrics integration
- Voice survey ROI
- 6 CX case studies using automated voice surveys
CX professionals need a current and accurate Voice of the Customer to provide the necessary insights to fuel their strategies and establish consistent ROI. Post-call automated voice surveys are the low-friction method for fresh and accurate feedback collected at the moment of contact, with high response and completion rates. Get the eBook to learn more.