Optimove

DECEMBER 5, 2019

The challenges faced by CRM marketers are always evolving. In late October 2019, a couple hundred such marketers gathered under one roof to exchange ideas of how to overcome these challenges and keep growing. CRM Contribution: Know What Your CRM Is Worth. The place: Tel Aviv. And How to Improve It.

CRM 52

CRM Case Study Loyalty Marketing 52

Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. In 2020, Optimove’s Strategic Services team worked with 41% more clients than in 2019, wrote 76% more reports, and accumulated almost 40,000 (!) Relieving a Universal Pain.

CRM 52

CRM Retail Report Technology 52

Optimove

DECEMBER 8, 2021

Additionally, in iGaming, as opposed to fashion, for example, the brand plays a smaller role in attracting and retaining customers – so more emphasis must be placed on experience and funnel optimizations, from acquisition to CRM, and everything in between. Where There’s a Will.

CRM 52

CRM Marketing Competitive Advantage Fashion 52

kommunicate

MARCH 4, 2019

Web App Pipedrive integration Pipedrive, a leading sales CRM, can now be [.]. The post Here’s What’s New from February 2019 | Kommunicate Product Updates appeared first on Kommunicate Blog.

CRM 40

CRM Sales 40

Thematic

AUGUST 7, 2019

This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Calculating the ROI of CX: The Complete Guide 2019 Chapter 1: Introduction – ROI or Die! At Thematic, we keep a special field for this in our CRM.

ROI 123

ROI NPS Metrics Financial 123

Lithium

JANUARY 7, 2020

Fixes: Fix side rail components on topic and blog article. The side rail components for Topic and Blog article pages are now loading correctly. New: Created new TKB node for CRM integration. New: Created new TKB node for CRM integration. New TKB was created for the CRM Integration within the Khoros Care category.

CRM 40

CRM Feedback Customers 40

Lithium

JANUARY 7, 2020

Fixes: Fix side rail components on topic and blog article. The side rail components for Topic and Blog article pages are now loading correctly. New: Created new TKB node for CRM integration. New: Created new TKB node for CRM integration. New TKB was created for the CRM Integration within the Khoros Care category.

CRM 40

CRM Feedback Customers 40

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Please get in touch if you’d like to discuss any of the issues raised in this blog.

Conference 66

Conference Leadership Culture Customer Centricity 66

ShepHyken

NOVEMBER 15, 2019

In 2019 businesses continue to fund their IVR call solutions as statistics both formal and anecdotal continue to demonstrate the need. The post Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR appeared first on Shep Hyken.

Self Service 94

Self Service Customer Experience Contact Center Interaction 94

Lithium

DECEMBER 11, 2019

Fixes: Fix side rail components on topic and blog article. The side rail components for Topic and Blog article pages are now loading correctly. New: Created new TKB node for CRM integration. New: Created new TKB node for CRM integration. New TKB was created for the CRM Integration within the Khoros Care category.

CRM 40

CRM Feedback Customers 40

West Monroe

JUNE 19, 2019

North America makes up 100% of West Monroe’s CRM revenue and the top vertical markets include financial services, energy & utilities, and manufacturing and distribution. And for the full research report from Forrester, visit Forrester’s site [access requires subscription or purchase].

Report 40

Report CRM Roadmap Consulting 40

Optimove

AUGUST 26, 2021

But, as evident as it may sound, too many brands still do not do CRM/Relationship Marketing well enough, not to mention those that deprioritize it intentionally. That way, we wanted to see if there are any differences in the way HR and LR companies performed in 2020 – compared to 2019. And oh boy, the differences we’ve found.

Brands 52

Brands Fashion CRM ROI 52

Bizagi

OCTOBER 4, 2019

There is also a host of new, ready-made connectors available to download in the Bizagi Xchange , including SharePoint Online, Dynamics CRM Online, and a native Excel connector. . The post Why We Made 2019 The Year of Relentless Innovation at Bizagi appeared first on Bizagi Blog - Ideas for Delivering Digital Transformation.

Innovation 67

Innovation User Experience Connections Culture 67

Avaya

JULY 8, 2019

For example, analyzing social trends in the CRM for marketing purposes or transcribing contact center conversations for sales to send more targeted follow-up messages. The post The State of AI in the Contact Center 2019 appeared first on Avaya Connected Blog. In the End.

Contact Center 45

Contact Center Omni-Channel Analytics CRM 45

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. Please CLICK HERE to read the full blog, which is published on our sister company Customer Attuned’s website.

B2B 40

B2B Report Chief Customer Officer Analytics 40

Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. “Optimove has raised its game across nearly every CCCM criterion since it appeared in our 2019 edition of this evaluation,” stated the Forrester report. Understanding The Wave Report.

Management 82

Management CRM Telecommunications Report 82

Optimove

MARCH 3, 2022

The position of the innovator is one we at Optimove have known very well since the company was founded in 2009 – which makes us a proud member of a small group of companies that paved the way on which the CRM Marketing industry is racing nowadays. Every Journey Begins with a Blog Post. Have our CEiC and Eat it Too.

Data 52

Data CRM Fashion Analytics 52

Beyond Philosophy

JANUARY 20, 2022

The latest ACSI report says that from 2010 to 2019, 70 percent of companies tracked by ACSI either declined or had flat results. First, CRM has infiltrated businesses today. In other words, CRM is an excellent data tool, but only if you leverage it strategically for your business goals. Customer satisfaction is also intangible.

Self Service 78

Self Service Customer Experience Effort Score CRM 78

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . For example, CRM was the word of the day back at the turn of this century.

CRM 78

CRM Net Promoter Score Customer Satisfaction Consulting 78

Comm100

AUGUST 31, 2021

In this blog, we’ll be looking at the benchmark data for four of the most important live chat stats, alongside the best practices to hit these benchmarks. Among live chats on the Comm100 platform, the average wait time dropped from 50 seconds in 2019 to a benchmark of 35 seconds in 2020 , for a 30% decrease. Wait Time: 35 Seconds.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

NICE inContact

APRIL 29, 2019

The lowest hanging fruit for self-service for 2019 planning is to make sure that you’ve optimized your mobile app, and mobile friendly website, for quick responses to common customer questions and issues. The post Mobile Apps and SMS are Paying Off in the Contact Center appeared first on NICE inContact Blog.

Contact Center 149

Contact Center Self Service Net Promoter Score Call Center 149

Optimove

FEBRUARY 3, 2022

” In 2019, the company was acquired by SparkPost (est. Oh, and if iOS15 and other data privacy changes are hurting your ability to track and optimize your CRM Marketing campaigns, especially email marketing ones, you should know that Optimove/Optimail clients didn’t lose a minute’s sleep over it.

Multi-Channel 52

Multi-Channel CRM Metrics Analysis 52

NICE inContact

OCTOBER 11, 2019

The surveys were administered as part of our latest research project, the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark. appeared first on NICE inContact Blog. This is perhaps the biggest incongruity we discovered when we analyzed survey results from over 900 contact center decision makers.

Omni-Channel 121

Omni-Channel Self Service Meeting Contact Center 121

ClientSuccess

JULY 23, 2019

CRM and service automation platforms deliver on this critically time-sensitive expectation. The post 5 Customer Service Trends to Watch For in 2019 and Beyond appeared first on ClientSuccess. With the appropriate resources readily available, customers have no problem seeking and finding the information they desire independently.

Self Service 40

Self Service Trends Customer Service Social Media 40

Avaya

JUNE 4, 2019

Over 90% of companies agree that artificial intelligence (AI) is one of the most important technologies for 2019, according to research firm Vanson Bourne. The research shows that most organizations consider customer communications, predicting customer behavior, and CRM as being among their top three most beneficial use cases of AI.

CRM 79

CRM Exercises System Communication 79

NICE inContact

AUGUST 13, 2019

Register for our upcoming webinar on August 20, 2019, Digital-First Customer Service: The Future is Here Today , to learn more. The post Here’s Your Inside Look into the Future of Digital-First Customer Service appeared first on NICE inContact Blog. What would digital-first customer service look like in your organization?

Contact Center 136

Contact Center Customer Service Omni-Channel Innovation 136

Optimove

FEBRUARY 3, 2022

” In 2019, the company was acquired by SparkPost (est. Oh, and if iOS15 and other data privacy changes are hurting your ability to track and optimize your CRM Marketing campaigns, especially email marketing ones, you should know that Optimove/Optimail clients didn’t lose a minute’s sleep over it.

Multi-Channel 40

Multi-Channel CRM Metrics Analysis 40

Optimove

FEBRUARY 10, 2022

Marketing teams increasingly came to terms with their bottom-line depending less on new, costly acquisitions and more on existing clientele, investing in Customer Lifetime Value through sophisticated CRM Relationship Marketing. Customer segmentation and realtime capabilities are two of the most mission-critical aspects of CRM marketing.

CRM 52

CRM B2B Advertising Entertainment 52

Beyond Philosophy

JANUARY 12, 2023

From 2010 to 2019, two-thirds of organizations did not improve their customer satisfaction, while all the effort went into improving Customer Experience. Just like CRM (customer relationship management) systems became part of business management, customer experience will become part of Customer Science.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

Avaya

AUGUST 12, 2019

New research from Vanson Bourne shows that almost all (94%) of organizations recognize the ability of AI to improve contact center performance, with 87% reporting that “adopting or improving AI in the contact center” continues to be a top priority for 2019. What exactly does this mean?

Contact Center 50

Contact Center Self Service Chatbots CRM 50

Optimove

JUNE 4, 2020

But, when comparing this MDW to 2019’s, 2020 stats show that the average increase in Orders was +35%, and in Order Amount was +41%, compared to +30% in Orders and +26% in Order Amount in 2019. During MDW 2019, the increases were in a similar range: +13% orders and +3% sales amount.

Fashion 52

Fashion Retail Sales Metrics 52

Oracle

NOVEMBER 30, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. In 2019, with support from partner Betasquad , Deloitte Brazil leveraged Oracle Eloqua to better orchestrate teams and processes.

ROI 40

ROI Self Service B2B Knowledge Base 40

Optimove

AUGUST 6, 2020

For all the CRM marketers out there (or anyone else obsessed with customer journey and experience optimization), this is refreshing news. Since late 2019, our Self-Optimizing Journeys have been deployed and tested, under the radar, as part of a quiet Beta launch. Why is this news? Does this actually work?

CRM 57

CRM Customer Journeys Customers Communication 57

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Blogs. Subscribe to these blogs to get awesome insights on the daily. Another blog with a lot of outstanding actionable content. And while everyone talks about "storytelling" in content marketing, when this blog decides to do a case study they do just that. Yum Yum Videos. A bold, fun design.

Video 20

Video Resources Tools Marketing 20

Avaya

JULY 31, 2019

Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. Efficiency/productivity gains: Take transcribed text files of customer conversations and auto-populate them into the notes section of your CRM to reduce after-call work and drive measurable efficiency gains.

Contact Center 58

Contact Center Net Promoter Score Financial Measurement 58

Optimove

AUGUST 17, 2020

Making sure that your emails land in your customers’ inbox could make or break your CRM efforts. The stationary retailer has since seen a 26% increase in open rates when comparing September 2019 to March 2020. Deliverability is a crucial issue for all brands. That’s where Optimove comes into play.

Retail 52

Retail CRM Engagement Brands 52

GetFeedback

JANUARY 12, 2020

Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. Read articles including one that discussed “ the best bike pumps in 2019. ” . Aircraft on the ground don’t make money!

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221