Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Diversification Across Channels.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Blogs. Subscribe to these blogs to get awesome insights on the daily. Another blog with a lot of outstanding actionable content. And while everyone talks about "storytelling" in content marketing, when this blog decides to do a case study they do just that. Yum Yum Videos. A bold, fun design.

Video 20

Video Resources Tools Marketing 20

Pointillist

FEBRUARY 19, 2019

Besides overcoming data silos, we also wanted to analyze attribution and understand the influence of campaigns on multi-channel customer journeys. We had no way of measuring these multi-channel journeys. More valuable, though, was integrating our CRM data. What are the best acquisition channels?

Customer Experience 40

Customer Experience Multi-Channel Analytics Customer Journeys 40

iCiDIGITAL

NOVEMBER 12, 2018

For example, if you request a customer’s email address from the CRM through a standard API, you would receive all of their attributes (last name, first name, address, phone number, etc.). and in Q1 of 2019 as a paid add-on for Magento Open Source.”. Multi-Source Inventory (MSI). will launch mid Q1 of 2019.

Multi-Channel 40

Multi-Channel Ecommerce B2C Data 40

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. These four channels MUST outperform other sources of MRR. Think of utilities such as Google Analytics or your CRM solution. Multi-Channel Communication. When you think of the reasons why churn happens , what immediately comes to mind?

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

GetFeedback

APRIL 25, 2019

And in 2019, 81% of companies expect to be competing mostly or completely on the basis of CX. . When they have issues they don’t just send emails or call anymore, they also use social media, your app and even live chat and they expect consistent support across these channels.

Customer Service 186

Customer Service Multi-Channel Net Promoter Score Omni-Channel 186

Optimove

MAY 23, 2019

Moreover, the agency will offer multi-level warm-up packages to customers migrating to Optimail, to manage an often-overwhelming plan and help provide a successful outcome. Prior to joining Optimove, Dana managed the CRM and email marketing strategies for enterprise clients at Elite SEM, which acquired Email Aptitude in June 2018.

Multi-Channel 14

Multi-Channel Tips Analytics Trends 14

Currency Alliance

NOVEMBER 17, 2020

In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. We also tend to trust companies less and are overwhelmed with information coming at us via multiple channels – 24/7 – so deploying solutions that help customers save time is key across every touchpoint.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? For example, products-based companies typically have modules for accounting, inventory and order management, customer relationship management (CRM) and, if they produce or assemble products, manufacturing.

Resources 52

Resources System Software Financial 52

GetFeedback

NOVEMBER 4, 2019

To explore how the state of B2B VoC has been thus far, we dive into four trends defining VoC programs in 2019 and tell you what you need to know to compete with the best-in-class. As Bob Thompson from CustomerThink explains, “More work is needed on multi-channel impact analysis and action planning. to track progress.

B2B 150

B2B Company Effort Score Multi-Channel 150

Currency Alliance

FEBRUARY 10, 2021

If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. You can also find more information on leading loyalty initiatives in this blog. The days of managing customer touchpoints primarily in owned channels are over.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

While multi-brand collaboration is starting to increase rapidly, the greatest constraint in giving customers more freedom and choice with loyalty currencies is often your brand’s ego. You can also find more information on leading loyalty initiatives in this blog. And, they have been very successful for 20+ years.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52