Feedback Related Topics 
InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. These types of customers are trying to satisfy the task of completing the survey, and typically rushing through questions, instead of carefully reflecting on their experiences and providing valuable feedback.
InMoment XI
JANUARY 4, 2022
The ultimate goal of digital intercepts should be to get valuable feedback about your website and user experience so you can innovate and improve; however, some common practices can actually be perceived as intrusive , ill-timed , or irrelevant. Triggers can be used together to target specific user groups for feedback. Intrusive.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
AUGUST 9, 2022
When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Read on to learn more about the different types of customer survey questions and what questions can help you get the most valuable feedback.
Lumoa
JANUARY 24, 2024
After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).
Advertiser: Vanilla Forums
How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Lumoa
FEBRUARY 28, 2023
No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.
C3Centricity
FEBRUARY 13, 2024
Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.
Advertisement
Most organizations “close the loop” on feedback by following up with customers afterward. When surveys show that customer journeys aren’t meeting expectations, companies need to take action. Unfortunately, companies don’t always see a positive financial impact from these actions.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. Tune into this webinar to learn: Why is customer feedback more critical now than ever. What types of structured and unstructured feedback should your team gather.
Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.
Advertisement
Customer feedback is essential for your business to thrive. Knowing what your customers love – or don’t love – will give you the direction you need. Discover best practices, how to formulate a great survey, and the most insightful customer experience survey questions to ask, all with examples!
Advertisement
From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships. The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
Advertiser: Vanilla Forums
Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
Advertisement
Download this eBook and discover how to adjust to get more from your customer feedback right now! After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers.
Advertisement
From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. Done well, it will not only increase customer satisfaction and drive loyalty, but can also provide a real competitive advantage.
Expert insights. Personalized for you.
260 
Let's personalize your content