Trending Sources

#GetCloser … With Sales and Service CTI at Dreamforce

NewVoiceMedia

It’s an issue that impacts both sales and service professionals; how do you create stronger relationships with customers without appearing invasive, desperate, or just plain creepy. Using Salesforce CTI to connect customer data to the sales and service experience. 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. Want to take part?

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Sales or Customer Success?

Amity

SaaS Tattler Issue 81 - Sales or Customer Success? In this article, Karrie discusses the how aligning your Sales, Marketing, and Customer Success Team is the winning trio for Customer Success. " • Driving Alignment between Sales, Marketing, and Customer Success. Sales, marketing, and customer success engage with each other in joint planning and training activities.

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Car Sales Through Vending Machines!

Beyond Philosophy

The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships. They’re spending less time talking to salespeople at car lots and more time researching cars online, taking virtual test drives and emailing or texting dealers to find the perfect vehicle. Google Account Executive Derek Humphrey told the auto show crowd. appeared first on.

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Drive Sales Results with an Outsourced Sales Support Solution

BlueOcean

But when your company experiences rapid growth or has a lengthy sales cycle for high value products and services, the burden on your top performers can be heavy. That’s when you’ve got to ask: is there a cost-effective way to augment my sales coverage and drive results without driving core sales team into the ground? Check out our sales support case study !).

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How to Succeed in Sales

LiveChat

Well, not in sales. I have a few theories about why this happens but before I get into that, let me tell you a little bit about my own experience with sales. Me and sales. After this experience I thought that my path with sales won’t cross anytime in the future. It’s not even close to cold calling like in my previous job, but it’s still sales and has the sames rules.

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Sales Effectiveness: What Does It Take To Make A Sale?

Maz Iqbal

Does sales effectiveness require process – following a particular process in a particular manner? Does sales effectiveness necessitate using the right technology/tools – say like a CRM system? Does sales effectiveness require a deep insight into the customer’s industry / business? Does sales effectiveness require great negotiating skills. Last week I presented a sales … Continue reading "Sales Effectiveness: What Does It Take To Make A Sale?". Sales Uncategorized CRM sales effectiveness sales process

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Changing the CX Auto Sales Environment

MaritzCX

But most everyone’s thinking is still limited to the confines of the traditional showroom sales model. I love reading research about the future of auto retail. Last year’s research from Deloitte entitled, “The Future of Auto Retailing,” spoke to the need for retailers to move from a “product based” mindset to a more customer-centric value model. View Article

Coaching for Better Sales Performance

Customer Interactions

Sales managers often dedicate a tremendous amount of time to tracking sales performance data and motivating their team. But these activities may not be as valuable as sales managers think they are Of course, there’s nothing wrong with keeping score and providing encouragement.

Sales 27

Sales skills every salesperson should master

LiveChat

You probably caught yourself thinking that star sales performers were born to do it. Because the best ones in sale have practiced their skills for years until they mastered them. Since 1984 Todd Cohen coached and led sales teams to deliver more than $500 million in revenue for leading companies, some of which includes Xerox, Gartner Group, Thomson–Reuters and Pensare. Sales

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Want to Close More Sales? Segment Your Sales Funnel Stages

Kayako

We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!) The opportunities stage is critical to the success or failure of a deal, but it’s often overlooked by sales teams. The expanded sales funnel. Sales Accepted Leads (SALs). wins the deal. Forecasting.

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Hyper-connected workplaces: how wearable devices could transform sales and service

NewVoiceMedia

When it comes to sales and service, Salesforce got the ball rolling when it launched the industry’s first initiative, Salesforce Wear, a marketplace for wearable apps built on the Salesforce platform. NewVoiceMedia was among the first partner apps featured – allowing sales and service to deliver immediate and personalized service. Wearable technology for sales. Image by raneko.

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Why Community Is Your Most Valuable After-Sales Service Asset

Kayako

Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community? The Sales Lion, by Marcus Sheridan, is one example. What happens after they buy?

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How Are You Helping Your Customers Self-Confirm the Sale?

ShepHyken

Just imagine if you were the Director of Sales for a private jet company. Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members. If you have good sales skills, sure, that can get you some business to start. Hot air.

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5 Sales Incentives Tactics to Increase Sales Productivity

Customer Interactions

What’s the best sales incentive structure to use? What is it that makes sales incentive projects successful, beyond calculating compensation numbers and ensuring payment accuracy? It’s a difficult question to answer. Mark Roberg, HubSpot Chief Revenue Officer (“The Right Way to Use Compensation”), correctly mentions that “the ideal plan is contextual — tailored to both the type of business and the [company’s] stage of growth

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How to Balance Intuition in Customer Experience Management and Sales

PeopleMetrics

Sales offers a good example of the power of perspectives. For companies with complex sales processes and big-ticket contracts, every interaction between a sales rep and a prospect can add up to—or negatively impact—the final outcome. The Trifecta Method: A Step Forward in Sales Forecasting Methods. After all, our own intuition is valuable. Thanks for reading!

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Bridging the Service and Sales Divide

Astea

Service has become a critical source of revenue, but at many companies there is still a big disconnect between the service organization and the sales infrastructure that could be impeding revenue growth and leaving customer needs unaddressed. Service-generated sales leads often fall into a black hole, with follow-up coming weeks or months later.

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5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. You may even have a separate sales department if you are a larger business. Are your agents qualified to answer sales questions? Isn’t that handy and practical sales wise?

Sales 39

Optimizing Sales Compensation using Big Data

Customer Interactions

Sales compensation is a world swamped with data. ICM applications must accommodate a wide variety of data from upstream systems, facilitate processing, and deliver results through multiple channels and formats in order to support activities such as territory management, quota setting, modeling, forecasting, commission calculation, and on-demand reporting and analysis

Using Call Center Teams & Data to Support Outbound Sales

BlueOcean

But making the business case for using a call center partner to support your inside sales team can be tough. The post Using Call Center Teams & Data to Support Outbound Sales appeared first on. Case Studies Customer Service Outsourcing Videos

The Seacret to Sales Success

Customer Enthusiast

I had just left the Apple Store at Park Meadows Shopping Center in Lone Tree, Colorado when I approached a cluster of kiosks teeming with predatory salespeople sizing me up for their next sale. “I’m And she knew then that she had made a sale. customer customer experience objections presentation sales Seacret selling strategies tacticsEarlier this month, I met Adele.

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7 Ways Customer Service Can Support Sales

Tricia Morris

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. But often, there is a disconnect between sales and customer service where the two don’t work together to attract new customers and keep current ones. New Customers from Engagement.

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Why Your Sales Reps Have To Get Better at Cold Calling - Frank Reactions

Tema Frank

Crazy though it sounds, sales reps are still doing these things all the time. Your sales reps represent you to prospective customers. Your sales reps represent you to prospects. 10 Tips For Sales Teams. Involve the sales team in your customer journey mapping process. Teach your sales staff how to identify where in the journey the prospect is. I really do.

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Customer Service Is The New Sales

Win the Customer

Part of your “sales process” needs to be following up with your existing customers and communicating with them and listening to them regularly to make sure they are satisfied with your product or service. It costs your business much less to keep an existing customer happy than to find a new customer. Here are a […].

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Harvey Specter Quotes to Help You Win Sales

LiveChat

In today’s post I want to share some tips for winning pitches in sales with you that I picked up from Harvey. They are so good you can use them in business and life, but today I’ll write strictly about sales. Maybe that’s why my career in sales didn’t work out. It will help you reach out to potential customers and close sales. SalesHarvey Specter is a bad-ass.

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Want More Sales? Give All Your Money Away!

Beyond Philosophy

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. Sales soared in 2012. The post Want More Sales? Recruiting Now!

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Talking Trash: How Damaged Goods Kill Sales

Beyond Philosophy

Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience. Distressed jeans may be fashionable, but it’s much harder to sell a product that appears damaged. That’s because we typically believe that a damaged product isn’t worth as much as one that’s in perfect condition. Recycling Choices.

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Sales Quotes to Help You Keep a Positive Attitude

LiveChat

It’s the same with sales. Only a small percentage of sales happens during the first contact with a customer. You need to be aware that if you close the sale after just one contact, it’s rarely because of your great offer or the sales skills you mastered (I’m not saying you didn’t). In sales, most people don’t succeed because they give up too quick.

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Cyber Monday Sale -50% Off!

Myra Golden

The Sale You’ve Been Waiting For Starts Now![CYBER Myra Golden Sales Event Uncategorized Black Friday Customer Service Training Cyber Monday Sale Myra Golden 50% Off Sale Online Customer Servie Training Course 50% OffCYBER WEEK]. Get your Training Resources for 2016 Now! 50% OFF YOUR TRAINING RESOURCES. Training Kits, eLearning Suite, Full Access Subscription.

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10 Success Factors for Sales Performance Management

Customer Interactions

Sales Performance Management (SPM) solutions have proven extremely valuable. A solid solution will reduce payment errors, cut processing times and significantly improve the efficiency of your sales operations

Sales 27

How to use your CRM to improve phone sales and service

NewVoiceMedia

But, did you know that by using a CTI adapter to integrate inbound and outbound phone calls with your CRM , you can extend your investment, while driving dramatic improvements in sales and service productivity. Integrating your telephone system with your CRM will mean that your sales team will actually use your CRM, providing you with a full view of sales activity.

Sales 39

The Hidden Costs of a Quick Sale

Customer Interactions

Now that we have Black Friday, Cyber Monday, Boxing Day and New Years behind us, let’s take a moment to see how those sales might have impacted customer experience

Sales 27

4 Ways Sales Psychology Influences Customer Behavior

Win the Customer

These retailers’ move away from muzak reflects an awareness of the impact subtle psychological elements of store atmosphere can have on sales. Here are a few ways sales psychology can influence buyer behavior. percent more sales than fast-tempo music. A recent review of those findings clarified that slow music only increases sales when paired with minor mode.

The Customer Success Manager: The Essential Link Between Sales and Support

Kayako

A lot has been written about the sales journey and the role a good support team has in keeping customers happy. The customer success manager role bridges the gap between sales and support and, in SaaS organizations especially, they are almost indispensable. Next, I’ll go into more detail about what role the customer success manager has at the different stages of the sales journey.

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How Better Web Accessibility Can Boost Your Sales - Frank Reactions

Tema Frank

The post How Better Web Accessibility Can Boost Your Sales appeared first on Frank Reactions. Web Accessibility Is Not Just for Disabled People! Web accessibility helps everyone: In user testing people in their 40s are the ones most annoyed by small, low-contrast fonts. They haven’t given up and got reading glasses yet! Tweet This. Web Accessibility for Law & Profit. Guilty!).

7 Steps for Mastering the Sales Process

LiveChat

Sometimes when people think about sales, they imagine it’s like in Wolf of Wall Street. An aggressive person who will do whatever it takes to get a sale. You don’t have to be like a Wolf to make sales. A sales process is mainly about creating relationships with potential customers. Here are 7 steps for mastering the sales process. I guess you got a sale.

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When Dinosaurs Walked the Earth (Sales Tactics That Should Be Extinct)

MaritzCX

Sadly, in some remote parts of the world the velociraptor still lives…or, in other words, sales practices that should have gone the way of the dinosaurs are still kicking. For those of us who spend our careers understanding and attempting to improve the customer experience in the automotive industry, this is hugely disconcerting. My wife. View Article

What is customer intelligence? How a deeper customer understanding drives revenue and sales

Vision Critical

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. The balance of power has shifted from companies to their customers. Those voices have an impact. The empowered customer is more demanding and less loyal. Conclusion.