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20 Customer Service Training Ideas and Activities for Busy Teams

Comm100

Whether you’re planning a training course or using external courses, it’s important to take a break and have some fun in order to keep your team members engaged. Planning activities can take a lot of time that your training instructor might not have to spare. Take a load off and use the following activities when planning your next training day or session. Road Trip.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” Customer Service Training by ALISON.

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3 Ways to Add Magic to your Customer Service Training

360Connext

What do customers talk about after interacting with your company? Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. The post 3 Ways to Add Magic to your Customer Service Training appeared first on Customer Experience Consulting. Most likely, one of two things happens.

Customer service training, or service education. What’s the difference?

Up Your Service

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ? Let’s start with customer service training. First, consider the word “training”.

9 Customer Service Training Ideas That Work

Customers That Stick

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VIDEO – Customer Service Training 101: How to Build a World-Class Program

Michel Falcon Experience

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. In this video, I explain how to build a training program that will provide your employees with the education they need to exceed your customer’s expectations. Customer Service

How Customer Service Training Is Like a Hollywood Love Story

Customers That Stick

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Handling Challenging Conversations with a Customer Service Focus

Who's Your Gladys?

It isn’t always easy to keep customers happy. Your ability to handle challenging conversations can make the difference between forming a stronger customer relationship and sending them to your competition. The post Handling Challenging Conversations with a Customer Service Focus appeared first on Who's Your Gladys?

Raising Customer Service to an Art Form at the Townsend Hotel

Who's Your Gladys?

We love tapping into the experience of successful customer-focused business leaders. The hotel attracts a wide variety of distinguished customers, including celebrities shooting film or television, rock stars in town for concerts, or executives attending the town’s high-profile automotive functions. Customer Service Articles Customer Service Training in Michigan Townsend Hotel

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How to Improve Customer Service Training with Simple Metrics

360Connext

For most businesses, improving customer service is a constant aim, as it is one area where they can separate themselves from competitors. It is, therefore, little wonder that many company bosses invest heavily in their efforts to improve customer service training, in order to bring staff members up to scratch. However, actually achieving the goal […].

Take a Look Around to Improve Customer Service

Who's Your Gladys?

If you were asked to describe the details of your customer’s experience, how accurate would you be? Best practices Customer Service Developing People Marilyn Suttle Customer Experience Customer Service Articles customer service training Leadership Are you clear about the look, messaging and ease of navigation on your website?

7 Ways to Become a Tour Guide to Service Excellence

Who's Your Gladys?

After ten amazing days in Italy my passion for customer service is stronger than ever. After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat. During the trip, my husband had one request, “No work on vacation!”

One Employee Can Alienate a Customer and You Won’t Even Know It Happened

Who's Your Gladys?

According to a study conducted by the Rockefeller Corporation of Pittsburgh, 68% of customers stop doing business with a company because of an attitude of indifference by an owner, manager or employee. Customer Service guest blogger Bill Quiseng Customer Service Articles customer service training

5 Ideas for National Customer Service Week 2015

Customers That Stick

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Are Your Communications to Employees Thoughtful or Thoughtless?

Who's Your Gladys?

Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement Is there anything wrong with reminding staff to follow the rules?

The Importance of Compassion in Customer Service

Who's Your Gladys?

Customer Service customer service mindset customer service performance Listening passion performance Who''s Your Gladys? Compassion in Customer Service customer service article customer service training Some think it means feeling sorry for someone. Others may recall that it has something to.

As a Business Owner, You May Unwittingly Ruin Great Customer Service

Who's Your Gladys?

The post As a Business Owner, You May Unwittingly Ruin Great Customer Service appeared first on Who's Your Gladys? attitude Best practices Communicating with Customers Customer Service customer service mindset customer service performance Developing People Dissatisfied customer Leadership Marilyn Suttle performance Who's Your Gladys?

Slow Things Down to Amp Up Customer Service

Who's Your Gladys?

Everybody - from the top executive ranks to the front-line service providers - has more responsibilities and tasks to complete every day than they used to. Customer Service customer service mindset customer service performance internal customer Leadership Lori Jo Vest Who''s Your Gladys?

What If You Served Your Employees and Let Them Serve the Customer?

Who's Your Gladys?

I shared a Stephen Covey quote on LinkedIn earlier this week, which read “Always treat your employees exactly as you want them to treat your best customers.” attitude Best practices Customer Service customer service mindset customer service performance Leadership Lori Jo Vest performance Who''s Your Gladys?

3 Reasons Not to Fear Difficult Conversations with Customers

Who's Your Gladys?

It could be a coworker who isn’t very gracious, a staff member who won’t follow process, or a customer who wants more than you can give. Communicating with Customers Customer Service customer service mindset customer service performance Delighting customers Dissatisfied customer Lori Jo Vest performance Saying no to customers What to say to customers Who''s Your Gladys?

Top 15 Mistakes Made By Customer Service Professionals (Infographic)

Provide Support

Your customer service employees are your brand representatives, the human face and the voice of your company. Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. Is your customer support team guilty of any of them? Read more.

3 Themes for National Customer Service Week 2016

Customers That Stick

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21 Ways to Not Make a Good First Impression with Customers

Customers That Stick

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Setting Customers Straight Can Be an Act of Customer Service

Who's Your Gladys?

Have you ever had a client settle for a less robust product or service, because she couldn’t afford what she really needed (or wanted)? Managing a customer’s expectations, particularly when they want more than they’re able or willing to pay for, can be dicey. customer expectations Customer Service Articles customer service training

5 Mistakes Your Employees Cannot Make on the Phone

Myra Golden

Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. This call review helps me to know exactly where to focus in my training. In today’s call review I noted 5 communication mistakes customer service representatives tended to make repeatedly. Zip code?”

5 Customer Service Lessons from American Ninja Warrior

Customers That Stick

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When Customer Service Gets Lost in Translation

Who's Your Gladys?

The post When Customer Service Gets Lost in Translation appeared first on Who's Your Gladys? Customer Service customer service performance Dissatisfied customer Lori Jo Vest customer focus Customer Service Articles customer service training MINI Cooper

How to Treat Customers: With Respect

Customers That Stick

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The dPop Culture: How a Facilities Design Company Impacts Client Relationships

Who's Your Gladys?

When customers walk through your doors can they tell exactly what your company culture is all about? Customer Service client relationships Customer Service Articles customer service training dpop melissa price quicken loans Is your workplace designed to make employees feel like they’re part of something extraordinary?

The Customer Service Survey That Backfired

Who's Your Gladys?

Sure, we’ve got a lot of things bundled into our service packages, though with competitive businesses offering better prices, Customer Service Dissatisfied customer Lori Jo Vest Who''s Your Gladys? customer service training They’re so huge!

Why You Must Acknowledge a Customer’s Anger

Myra Golden

Difficult Customers Uncategorized angry customers Call Center Training Complaint Handling Customer Recovery Customer Service Training Handling Difficult Customers Telephone Techniques

Top 20 Customer Service Soft Skills to Master (Infographic)

Provide Support

Today’s customer service involves more than a conversation face-to-face or on the phone. Email, live chat and social media have become important channels for consumers to engage with brands and seek for customer support. No matter how customer service is given to consumers, soft skills are essential for a successful customer service interaction.

What Email Support Tone Do Customers Prefer?

Customers That Stick

According to Help Scout , 94% of all online retailers provide email customer service. That means that a significant number of interactions with customers are made through email. CSI: Customer Service Investigator released some interesting findings in a survey this summer on the best ‘tone’ for email customer support. Casual Tone Is Preferred Over Formal.

5 Tips to Train Your Customer Service Reps for More Confidence

Provide Support

5 Tips to Train Your Customer Service Reps for More Confidence. Exceptional customer service starts with confidence. It is one of the most important components of delivering great service to your customers and developing quality employees. In short, his answer was “Exude confidence. If you know what you’re doing, that should be easy.”. Read more.

What Is an Internal Customer?

Customers That Stick

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Are You Really Too Busy? Maybe Not

Who's Your Gladys?

Customer Service Uncategorized Customer Service Articles customer service training There''s a meme that''s going around that''s caught my attention. It says, "You have as many hours in a day as Beyonce." It''s so compelling that it''s made its way onto coffee mugs, posters, t-shirts and plaques, like the one you see here.

Don’t Let Your Customers Get Bitten: Customer Service and the Small Business

Who's Your Gladys?

While entrepreneurs and small businesses are constantly challenged with selection and pricing against larger operations, customer service is one place where they can differentiate themselves from their competitors. Using customer service as a marketing advantage is a smart strategy for small business. The post Don’t Let Your Customers Get Bitten: Customer Service and the Small Business appeared first on Who's Your Gladys? Customer Service Dissatisfied customer Lori Jo Vest Who's Your Gladys?