Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. The post 5 New Year’s Resolutions for Exceptional CRM Marketing appeared first on Optimove.

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kommunicate

SEPTEMBER 22, 2023

Just like a chatbot, a CRM is also [.] The post Maximizing ROI: The Business Case For Chatbot-CRM Integration appeared first on Kommunicate Blog. If your business needs to communicate with customers and prospects with speed, convenience, and personalization, look no further than chatbots.

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Chatbots CRM ROI Communication 52

NICE inContact

APRIL 24, 2019

A custom-built integration between NICE inContact and the company’s Dynamics 365 CRM system has enabled Basic Research to track every sale and contact, across every customer touchpoint. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

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NobelBiz

JANUARY 24, 2023

NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24. January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.]

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Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Tags: CRM and telephony integration, CRM Connect, Customer relationship management Categories: Product. Published on: October 30, 2020.

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Optimove

DECEMBER 4, 2023

Guide to Advanced Customer Segmentation Download Now >> 2023 A Record Year for Submissions This year, we received more submissions than ever before and as always, were deeply impressed by the creativity, sophistication, and performance these CRM marketing activities generated.

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ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

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CRM Social Media Omni-Channel e-support 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

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CRM Chatbots Return on Investment Social Media 52

Comm100

OCTOBER 19, 2022

Here’s what a chatbot API can do for you: It can pull data from other tools you integrate with your chatbot (CRM, databases, etc.). The post Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers appeared first on Comm100. We don’t need to get technical at this point.

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ClientSuccess

MARCH 21, 2023

Many SaaS firms overlook post-sale CRM use or struggle to find something that meets their needs for data capture and reporting in the customer success lifecycle. As such, those who successfully leverage comprehensive CRMs after purchase often reap powerful rewards! But what happens once customers become clients?

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CRM Sales Tips Customer Relationship Management 75

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. With 72% of consumers expecting their problems to be solved instantly upon contacting customer service, you need a CRM that can keep pace with increasingly complex consumer preferences. Features of a Modern CRM and Chatbots.

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Method:CRM

APRIL 3, 2023

Through this blog post, you’ll answer the question, “How do CRM systems improve customer experience?” You’ll also learn some tips to get the most out of your CRM and improve your small business customer experience. What is a CRM? To answer the question, “How do CRM systems improve customer experience?”,

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CRM Customer Experience Self Service Customer Journeys 52

Optimove

SEPTEMBER 24, 2020

CRM Hack: Gamifying CRM Campaigns. Spice Up Your CRM Gaming Campaigns. CRM Hack: Gamifying CRM Campaigns. This blog post is about the things you can do when you combine these two main data sets. Spice Up Your CRM Gaming Campaigns. The post Blog-gaming appeared first on Optimove. Most Popular.

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Sports CRM ROI Groups 53

BirdEye

APRIL 12, 2023

That’s where Customer Relationship Management (CRM) comes in. CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. The benefit of a CRM tool lies in the ability to keep all stakeholders informed and up-to-date.

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CRM Examples Customer Relationship Management Customer relationships 52

Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. , Laurie. Consequently, many companies leave the task of social CRM to the marketers.

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Optimove

OCTOBER 12, 2020

A challenge many companies face is understanding the CRM contribution in their marketing efforts. In other words, figuring out just how much their CRM is really worth. As a CRM marketer, you want to make sure that you have effective communications with your customers that are both smart and thoughtful. Repurposing Content .

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Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. Worst of all? It’s prone to human error.

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Optimove

SEPTEMBER 21, 2020

Timely/New Blog Posts. If your company has a blog, many times customers don’t even know that it exists. You can repurpose the content by directing your customers to “this week’s blog post.” While this is the same creative, it showcases different blog posts each time. Evergreen Content.

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CRM Tips Social Media Case Study 52

Comm100

FEBRUARY 15, 2022

Lastly, you can and should use the personalized data and tools already in your toolkit (like CRM platforms) to personalize your relationship and help your customer service agents provide five-star assistance to your consumers. Use personalization tools and platforms.

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Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. There’s no denying the power of good customer relationship management (CRM) software. There’s no denying the power of good customer relationship management (CRM) software. But are you utilizing your CRM to its fullest potential? .

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Optimove

MARCH 29, 2021

The post CRM Hack: The Building Blocks of a CRM Strategy appeared first on Optimove. For more details, please reach out to us – the Optimove Strategic Services team – as we have a lot more to give: Strategic Services Team: services@optimove.com Sales Team: sales@optimove.com. **.

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Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do.

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CRM Marketing Omni-Channel Multi-Channel 52

Optimove

NOVEMBER 14, 2023

We’re thrilled to announce the launch of Optimove Courses, a dynamic, video-first online curriculum designed to empower our clients and partners to master and maximize our platform’s CRM marketing capabilities. As I mentioned, our clients’ CRM marketing needs are evolving, and so will Optimove Courses.

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Course CRM Marketing Exercises 49

Optimove

MAY 27, 2021

Obvious alert: The more granular your CRM journeys are, the more personalized your marketing becomes. See, as you scale your CRM marketing, creating more and more elaborate customer journeys that account for every possible scenario in your customer’s relationship with your brand becomes humanly impossible. Let’s dive in.

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CRM Customer Journeys Sports Touchpoint 52

Optimove

MARCH 5, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, new CRM hack on testing and evaluating CRM strategy and a deep analysis on Inditex. CRM HACK: Testing and Evaluating CRM Strategy. CRM HACK: Testing and Evaluating CRM Strategy.

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CRM Analysis Strategy Video 52

Optimove

SEPTEMBER 7, 2020

The post CRM Hack: Gamifying CRM Campaigns appeared first on Optimove. Reach out : You can either create such target groups and/or the campaigns on your own or take advantage of Optimove’s Strategic Services team, who can set up the entire program for you. That’s it!

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CRM Gamification Loyalty Programs Video 52

Optimove

FEBRUARY 2, 2023

This year, in addition to our stand and traditional  Happy Hour , we’ll be holding five 10-minute CRM Lightning Talks every hour, on the hour. This is a series of quick, insight-packed talks put together by our seasoned CRM experts and covering the hottest topics for 2023.  If your brand is attending, you will want to be there.

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Optimove

FEBRUARY 17, 2022

The Heptagon Awards – celebrating CRM excellence – are dedicated to the best campaigns, teams, and individuals who achieved exceptional results with their CRM Marketing efforts and strategies. Winners were selected based on how advanced, sophisticated, ambitious, and impactful their CRM Marketing approach is.

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CRM Marketing Chief Customer Officer Entertainment 52

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. A CRM system helps track all customer interactions, preferences, and feedback, providing a comprehensive view of the customer journey.

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Strategy How To Wait Times Customer Satisfaction 224

Optimove

JULY 19, 2021

For instance, you can try to predict the cancelation by building groups of high-risk customers and targeting them with the right CRM campaigns before they cancel. The post CRM Hack: Reducing Subscription Cancelations appeared first on Optimove. Sales Team: sales@optimove.com.

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CRM Feedback Measurement Video 52

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. Optimized CRM journeys – the idea is to send the next best message to each customer to maximize their CLTV. The Power of ML.

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Ecommerce CRM Marketing B2C 59

Optimove

MARCH 15, 2021

Looking at both KPIs enables you, as a smart CRM marketer, to be more personalized and to focus on those top-tier customers. The post CRM Hack: VIP Definition appeared first on Optimove. Though customers with high NGR are considered VIPs – NGR can be unstable sometimes.

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Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. 7 CRM COMMANDMENTS: Paul Smith. All previous weekly shows All our videos on Optimove’s Youtube channel.

Gamification 52

Gamification CRM Analysis Video 52

Optimove

JANUARY 15, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. 7 CRM COMMANDMENTS: Paul Smith. All previous weekly shows All our videos on Optimove’s Youtube channel.

Gamification 52

Gamification CRM Analysis Video 52

Comm100

FEBRUARY 10, 2022

A high-functioning CRM will help in collecting granular data from customers. The post Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies appeared first on Comm100. Customer data comes through various channels—email, website, social media, and sales calls.

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Optimove

MARCH 1, 2021

So, how do you go about prioritizing your CRM email campaigns? The post CRM Hack: Campaign Prioritization appeared first on Optimove. How are you making sure that each customer in your database receives the most relevant and exciting message each time? Watch the 5-minute video or read the transcript just below it to find out.

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ViiBE Blog

AUGUST 2, 2021

ViiBE Blog. What is CRM integration and why is it useful? Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. But how does CRM integration work and how useful can it be for your business?

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