NICE inContact

AUGUST 21, 2018

Why not put your thought-leader chops to work and share your story at Interactions 2019? Submissions accepted through January 25, 2019. The Buzz Around Interactions 2019 has Already Begun appeared first on NICE inContact Blog. Get started here or email us for more information. The post Psssssst!

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Interaction Entertainment Roadmap Conference 121

Customer Guru

DECEMBER 23, 2018

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru. As we move ahead, customer experience will be the only differentiator between brands.

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Customer Experience Customer Centricity Customers Brands 146

NICE inContact

OCTOBER 18, 2019

Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America, report has just been released. Not only that, but we’re a first-time Visionary in the 2019 Magic Quadrant for Contact Center as a Service, Western Europe—recognized with the furthest position in the Completeness of Vision dimension.

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Contact Center Self Service Omni-Channel Call Center 120

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Achieving true omnichannel support was a focus of many organizations in 2019. Kustomer 2019 Developments. The Rise of AI and ML.

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NICE inContact

OCTOBER 18, 2019

This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019. The post NICE inContact a first-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe appeared first on NICE inContact Blog.

Contact Center 120

Contact Center Self Service Omni-Channel CRM 120

CX Journey

DECEMBER 11, 2018

I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. Share some of your must-reads for 2019 in the comments below. I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. Mortimer J.

Leadership 151

Leadership Guidelines Travel Culture 151

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Published on: January 09, 2019. Pascal Gauvrit, Eptica’s CTO and GDPR Data Protection Officer discusses the impact of the GDPR six months on in this November blog.

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Average Handle Time Self Service Chatbots ROI 89

Alliance by IFS

AUGUST 14, 2019

IFS World Conference 2019 will take place October 7 – 10, 2019 in Boston, MA, and it continues where we. The post 5 reasons to attend IFS World Conference 2019 appeared first on IFS Blog.

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Conference Customer Centricity Customer Engagement Engagement 65

MyCustomer

DECEMBER 2, 2019

Loyalty MyCustomer's 10 most popular blog posts of 2019.

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Loyalty 41

Forrester's Customer Insights

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.”

Retail 32

Retail B2C Loyalty Industry 32

Experience Investigators by 360Connext

NOVEMBER 16, 2018

What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective. Which trends will matter?

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Customer Journeys Wait Times Contact Center Trends 110

Bold360

DECEMBER 19, 2018

So what can we expect for 2019? Here are my thoughts: 2019 and the rise of the AI-enabled personal assistant. 2019 will be the year we see AI move from a position of augmenting an experience to becoming a full-fledged assistant. 2019 will be the year that consumers stop compromising. appeared first on Bold360 Blog.

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Chatbots Consumers Employee Experience Technology 78

Optimove

FEBRUARY 13, 2020

This year’s timing comes off last week’s blog post, where we announced the acquisition of Axonite , bringing the future of real-time CDPs to the present. So now, without further ado, we present you with the 2019 Optimove Year in Review. So now, without further ado, we present you with the 2019 Optimove Year in Review.

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CRM Comparison Communication Groups 52

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

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Analytics Data Social Media Analysis 93

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Fortunately, that’s precisely what 2019 Social Analytics and Artificial Intelligence Report breaks down for brands: Where AI began, and where it’s headed. Let’s take a peek. Simple Automation Can’t Cut It.

Analytics 90

Analytics Report Social Media Consumers 90

Bizagi

FEBRUARY 7, 2019

What’s your digital transformation strategy for 2019? By the end of 2019, Forrester predicts that 40% of enterprises will have automation centers and frameworks in place as they try to find the best way to structure their technology and workflows. Take a look at our blog on how Bizagi and RPA work together to complement each other.

Strategy 83

Strategy Competitive Advantage eBook Roadmap 83

Provide Support

APRIL 26, 2019

Though 2019 year will not become the year if AI in customer service, the impact of technology and customer demand on it cannot remain unnoticed. Published in Provide Support Blog , 2019. The post Top 3 Customer Service Trends for 2019 [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support.

Infographics 63

Infographics Trends Customer Service Competitive Advantage 63

ShepHyken

JUNE 28, 2019

The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. And yet, a net gain in human jobs is also expected. Because of that word “current.”

Contact Center 114

Contact Center Self Service Banking Airlines 114

datastax

JANUARY 2, 2019

With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Here are the top six data management trends for 2019: Analytics, analytics, analytics . To this end, data governance will become increasingly prominent in 2019 and beyond.

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Trends Data Management Government 105

ShepHyken

JANUARY 18, 2019

Time to start planning for your 2019 customer experience initiatives. Customer Experience will be the primary focus for successful operations in 2019 but is that “unwavering commitment to better CX” controlled by smaller metrics that don’t have a big effect on the experience as a whole? It’s that time of year again.

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Customer Experience Contact Center Airlines Average Handle Time 96

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. First, read and re-read this blog post. And how can I catalyze you to become more productive, profitable and purposeful throughout 2019? Bravely and profitably collaborate with me during 2019!

Customer Experience 59

Customer Experience Culture Customers Strategy 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

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Customer Success Net Promoter Score Chief Customer Officer Metrics 71

InnerTrends

JANUARY 18, 2019

The world of analytics took a turn for the best last year, and 2019 looks even more promising. Till then, have a great 2019 and keep in touch! The post Which are the trends in analytics for 2019? appeared first on Customer Engagement Optimization - InnerTrends Blog. Stay tuned! You can subscribe here.

Analytics 67

Analytics Trends Customer Engagement Engagement 67

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

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How To Social Media Video Tips 52

Daniel Group

DECEMBER 19, 2019

From our knowledge library and other sources, I’ve pulled some blogs and articles to help you identify some presents to choose from for your loyal customers. ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.” ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.”

Strategy 52

Strategy B2B Loyalty Social Media 52

Daniel Group

DECEMBER 19, 2019

From our knowledge library and other sources, I’ve pulled some blogs and articles to help you identify some presents to choose from for your loyal customers. ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.” ” Next, is my blog, “ Don’t Take Loyal Customers for Granted.”

Strategy 52

Strategy B2B Loyalty Social Media 52

Beyond the Arc

MARCH 18, 2019

The post Tech in 2019: Top digital trends for tomorrow’s customer experience appeared first on Blog @beyondthearc.com. At Beyond the Arc, our team is always tracking what’s next for customer experience. Here’s what we see coming around the bend this year… Be.

Trends 75

Trends Customer Experience Technology Customers 75

ShepHyken

MARCH 22, 2019

By the end of 2019, 2.7 The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. That same small business of 50 years ago can now attract new customers both locally and globally and can keep in touch with loyal customers through several channels.

Customer Experience 110

Customer Experience User Experience Customers Technology 110

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Still, there’s some sound wisdom in this way of thinking.

Customer Service 99

Customer Service ROI Customer Service Training CRM 99

kommunicate

JANUARY 6, 2020

The post Here’s What’s New from December 2019|Kommunicate Product Updates appeared first on Kommunicate Blog. May this year be full of success and good deals. Happy New Year! In the month of December, we have added some powerful features to [.].

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kommunicate

DECEMBER 5, 2019

The post Here’s What’s New from November 2019|Kommunicate Product Updates appeared first on Kommunicate Blog. Happy Thanksgiving If you have missed the previous release updates, Read here. Web App Bot analytics [.].

Analytics 52

Analytics Tools Customers 52

Gainsight

JUNE 11, 2019

Pulse 2019 is over, but I’m still basking in the afterglow. If you missed it, I wanted to give you the top 10 highlights in this blog. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page. Go to the Pulse 2019 Recap Page.

Trends 58

Trends Customer Success Software Industry 58

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty. Share this page on: Tweet.

Consumers 71

Consumers Brands Social Media Measurement 71

kommunicate

MAY 9, 2019

The post Here’s What’s New from April 2019 | Kommunicate Product Updates appeared first on Kommunicate Blog. The April version of the product release includes the Latest version of IOS and Android SDK’S, Bug fixes, Improved UX and feature releases. If you have missed previous versions of product updates, head here.

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Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here. Khoros Communities.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Please get in touch if you’d like to discuss any of the issues raised in this blog.

Conference 66

Conference Leadership Culture Customer Centricity 66

Gainsight

APRIL 15, 2019

Click here to read last year’s Pulse recap blog and scroll down to the bottom. So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. What should we do differently for Pulse 2019? So this is crazy.

Hospitality 81

Hospitality Leadership Customer Success NPS 81