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Passionate About Customers? Join us for the International Net Promoter Conference!

Satmetrix

Net Promoter Conference London Conference NPS2

Rethinking Retail at DTLQC Conference

iPerceptions

Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption. The conference touched on a range of topics including digital trends, bricks and mortar innovation, the customer experience , and retail operations. Customer Experience

Call for Speakers: Engage 2017 Verint Global Customer Conference

Verint

Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference? This year’s conference will be held in Orlando on May 22 - 25, and Verint is seeking customers and partners who would like to share their experiences, expertise, opinions, and best practices with other conference attendees.

From The Field: Oracle CX Conference 2016 Report

Natalie Petouhof

Tweet What we saw at the conference was a full suite for customer experience. The conference was also graced by a number of customers who are on the journey with Oracle to provide not only better UX for their employees to use the software but also to develop the best in class suites to better service their customers. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

What’s in Store at the Verint Engage Global Customer Conference?

Verint

Verint customers have the opportunity to do all three in sunny Orlando, Florida, May 22-25 at the Verint Engage Global Customer Conference. These days, organizations across all industries need to make good use of their time and resources—and discover ways to strengthen customer relationships.

Adobe Conference 2016: Data as a Disrupter

Natalie Petouhof

Tweet Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations. What’s clear is that digital disruption means taking all the data that can be collected about customers, using that voice of the customer data and making better business decisions. Be FEARLESS. This is not something easy for corporate cultures.

Can Conference Agendas Undermine Strategic Progress?

Think Customers

Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space. But, after attending multiple events this summer, I've come to realize that said conferences might not be as beneficial as leaders believe.

CX Event Next Week | NGCX Conference

ForeSee

The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. . Customer Experience Analytics Customer Experience Research Events

10 Ways to Escape the Conference Food during Dreamforce 2016

Talkdesk

The post 10 Ways to Escape the Conference Food during Dreamforce 2016 appeared first on Talkdesk. You booked a plane ticket and an overpriced hotel room, and now you are ready to come to the SaaS Disneyland known as Dreamforce ’16 in San Francisco. Here is an insider tip: The best food in San Francisco is not right around Dreamforce. Bar Tartine. American. San Francisco, CA 94110. American.

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7 Must-Attend Customer Experience Conferences in 2016

iPerceptions

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. But when it comes down to it, you can’t go to every event making it essential to plan and make sure the conferences that you choose will be valuable, informative and help you become a better customer experience professional. Customer Experience

Photojournalist and Author Dewitt Jones to Speak at Verint Engage Customer Conference

Verint

Renowned photojournalist, author, and adventurer Dewitt Jones will be a keynote speaker at the Verint Engage Global Customer Conference in Orlando. Customer Satisfaction Customer Service customer engagement optimization Customer journeys Engage operational efficiency customer loyalty customer engagement customer focus

eTail Canada Conference 2016 - Frank Reactions

Tema Frank

I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post eTail Canada Conference 2016 appeared first on Frank Reactions. Blog Canada Canadian retail conferences etail retailIt will be my first big talk after launching the new book, PeopleShock: The Path to Profits When Customers Rule. Readers of the Frank Reactions blog who are retailers or brand-focused, will get a 25% discount on your registration if you use code EC16FR. And me, of course!).

Upcoming Courses & Conferences About Customer Experience & Metrics - Frank Reactions

Tema Frank

For some reason, the spring is a super busy time in the customer experience conferences world. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. Blog Canada Customer Service / Customer Experience Marketing Research conferences courses

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Speaking and Events Thriving in Change conference diversity event planner Growth inclusion keynote speaker meeting planner right speaker speaker successFrom Kate Nasser, The People Skills Coach™.

Things Get Personal at DMA Conference

Peppers and Rodgers

The quote from eBay 's Zoher Karu summed up what most people were looking to learn at this year's Direct Marketing Association (DMA) conference, held recently in Boston. "Of all the things I could talk to you about, what should I talk to you about?" There’s more… To read the rest of this blog posting click here. or visit www.peppersandrogersgroup.com/blog.

Customer Experience Conferences You Should Come To - Frank Reactions

Tema Frank

Not only am I super busy getting ready for the launch of my book, PeopleShock: The Path to Profits When Customers Rule , I’m also heading off to a few customer experience conferences. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post Customer Experience Conferences You Should Come To appeared first on Frank Reactions. Canada Customer Service / Customer Experience Retail #cx conferences events speaking

NPS® Leadership Excellence at Areas USA

CustomerGauge

Blog Featured Areas conference Net Promoter conferenceEvery so often you come across a company that you would want to work for, not only for what they make, do or sell, but because of the vision they hold and the people they employ. For me, Areas USA is that company and team. This month I was invited, along with our Customer Success Manager, Andrew […].

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Closing the Customer Experience Gap With Mobile

360Connext

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. The conference attracted some of the biggest names in customer centricity from all over the retail, hospitality, and financial service industries. Why is this such bad news for your brand? The kicker?

20 Top Customer Focused Takeaways from CRM Evolution

Tricia Morris

While there were more than 200 top takeaways from the recent 2015 CRM Evolution conference chaired by Paul Greenberg and the accompanying Customer Service Experience conference chaired by Esteban Kolsky, here is the long and short of top takeaways when it comes to customer service, customer engagement and customer experience from key speakers and analysts at the event: 1. Ray” Wang.

Marketing Research 2014 Conference Interview: Briana Brownell - Frank Reactions

Tema Frank

I’m in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I’ll be posting a few interviews from the conference. gave a talk about lessons learned in trying to use gamification in … Continue Reading → The post Marketing Research 2014 Conference Interview: Briana Brownell appeared first on Frank Reactions. I'm in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I'll be posting a few interviews from the conference. Have a listen!

Get Ready to Transform Customer Experiences at ICUC 2016

inContact

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices. Customer Experience Events General ICUC Using the inContact Platform 5 To Do's Customers ICUC 2016 inContact User Conference Transform Customer Experiences User ConferenceTechnical Training. Seating is limited. Breakout Sessions.

Customer Passion: What is it and How do you Light the Spark?

Satmetrix

Satmetrix Net Promoter Conference Customer Passion Customer Centricity

SXSW Voting: Journey Mapping Edition!

Kerry Bodine

Conferences Customer Journey Maps Kerry Bodine & Co It’s still seven months away, but I’m already getting excited for SXSW 2016. As you might know, I have a passion for customer journey mapping —and I want to share it in Austin! The team here at Kerry Bodine & Co. But for this workshop to make it to the stage at SXSW, we need your help! Click the “thumbs up” icon to cast your vote.

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The notion of tanking (trying to lose for a better chance at a good draft pick) came up several times during the conference, most often associated with the Philadelphia 76ers. 11) Other miscellaneous items.

3 Keys to Building Customer Engagement – Connect, Automate, Iterate

inContact

Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Call Center Best Practices Contact Center Management Customer Experience Events General ICUC Using the inContact Platform Contact Center Technologies Customer Engagement ICUC 2016 inCloud Ecosystem inContact inContact User Conference Partner Platinum Sponsor SpiceCSMConnect. Iterate.

Get Exclusive Insights on Customer Engagement: Join Microsoft at CRM Evolution

Tricia Morris

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Read 20 top takeaways from the 2015 CRM Evolution conference here. . Microsoft is pleased to be a platinum sponsor of CRM Evolution. And these are just the Microsoft-related sessions of the show!

Interview: Why Marketing Should be the Orchestrator of Customer Experience Design

Storyminers

Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Design Conference Employee Experience Experience Design Listen-to-Mike Marketing Retail CMO Customer Expereince design thinking experience design ideas interviews mike wittensteinThe post Interview: Why Marketing Should be the Orchestrator of Customer Experience Design appeared first on Mike Wittenstein.

The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Gilbrane Conference 2015.

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Fulfilling the Digital Prophecy: Contact Centers Face A New Reality

Satmetrix

Paul will be speaking at the upcoming International Net Promoter Conference in London, on September 10th. London Conference Contact CenterToday on the Satmetrix blog we are featuring a guest post from By Paul Scott, Senior Director Customer Experience Consulting, Merchants Limited.

Lithium’s Customer Heroes

Customers Rock!

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. I greatly enjoyed the conference itself; it was nice NOT to speak at an event for once!

Building Customer Experience Bridges Across the Generations

inContact

So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Contact Center Management Customer Experience Events General ICUC Trends & Insights Consumer Generations Contact Center Management Tools ICUC 2016 inContact User Conference Millenials Omni-Channel Experience Partner Platinum Sponsor VerizonWhile preparing this blog, I kept thinking about Millennials. Everyone’s talking about them. My second got her first smartphone even earlier, at 14. But we’re not there yet. Register today

Omnipresent Contact Center Agents in the Age of Instant Gratification

inContact

I’ll be at the upcoming inContact User Conference in Orlando, Florida on October 11–13, giving a presentation titled “Satisfying the new consumer with an engaged, omnipresent agent.” Best Practices Contact Center Management General Trends & Insights Agents Call Center Best Practices CEU contact center management inContact User ConferenceAs cloud communications companies like RingCentral and inContact have matured, the contact center world has been seeing an increasingly rapid move to the cloud. Call me back directly if you have any more questions.” I hope to meet you there.

Making the Most of #SXSW: How to Prep Like a Boss!

360Connext

This will be my tenth journey to Austin for the South By Southwest Interactive Conference (SXSW) in March. Blog Featured Opinion Recent News #SXSWi conferences events networking planning South by Southwest SXSW travelIt’s a crazy few days of social media, digital marketing, internet rock stars and barbecue. The post Making the Most of #SXSW: How to Prep Like a Boss!

16 Top Customer Experience Takeaways from CRM Evolution

Tricia Morris

Customer Service Experience Constellation Research CRM Evolution conference customer experience blogs customer experience statistics customer experience trends customer service blogs Customer Service Experience conference Esteban Kolsky Forrester Research Ian Jacobs Kate Leggett Microsoft customer service Ray Wang SpeechTEK conferenceGlobally, businesses spend about 6.2

Key Insights from Next Generation Customer Experience: Day One

360Connext

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS. Stay tuned!

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article