Top 10 Customer Experience Posts of 2020
Kerry Bodine
DECEMBER 30, 2020
And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing.
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