NICE inContact

AUGUST 8, 2019

We’re excited to let you know that Interactions 2020 registration is officially open, and you can take advantage of our special Super Saver rate by registering now! The post Enjoy the Super Saver Rate for Interactions 2020 appeared first on NICE inContact Blog.

Interaction 136

Interaction Hotels Conference 136

NICE inContact

AUGUST 8, 2019

We’re excited to let you know that Interactions 2020 registration is officially open, and you can take advantage of our special Super Saver rate by registering now! The post Enjoy the Super Saver Rate for Interactions 2020 appeared first on NICE inContact Blog.

Interaction 136

Interaction Hotels Conference 136

The DiJulius Group

DECEMBER 16, 2020

The DiJulius Group top customer service blogs, podcasts, and videos from 2020 are listed below. Our Top Blogs from 2020 How to Make 2021 Your Greatest Year by Weaponizing Adversity The Incredible Opportunities Out of the Coronavirus Crisis in Your Personal. I recommend sharing this with your entire team.

Customer Experience 105

Customer Experience Video Groups Customers 105

MyCustomer

NOVEMBER 27, 2020

Engagement MyCustomer's 10 most popular blog posts of 2020.

Engagement 55

Engagement 55

Centercode

DECEMBER 22, 2020

You can say what you like about 2020, but you can’t say we didn’t learn a lot. How to Decrease Beta Testing Costs by 40% (Blog). How Defined Processes Are Shaping Success in 2020 (Blog). How to Increase Your Beta Engagement by 75% (Blog). Tackling the Challenges of Beta Testing in a COVID World (Blog).

eBook 75

eBook Case Study ROI Roadmap 75

SmartMessage Blog

DECEMBER 11, 2020

Every year we share insights, tips, and tricks for better engagement with audiences via our website, and 2020 was no different. As our reflection of these attempts, we would like to share with you our top 5 blog posts from 2020. If you did not invest yet, we advise you to check this blog post.

Omni-Channel 40

Omni-Channel Tips Exercises Communication 40

SurveyGizmo

JULY 20, 2020

Welcome to the July 2020 edition of the SurveyGizmo Monthly Insider newsletter. To try it out for free, visit this blog post. For Summer 2020, reviewers identified SurveyGizmo as having the Highest User Adoption, being the Most Implementable Enterprise solution, and having the Best Results overall in the enterprise category.

Survey 87

Survey Training Tips Course 87

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

InMoment XI

MARCH 20, 2024

In this blog we break down the key components which remain the driving force behind their banking revolution! Customer-Centric Approach and Transformation In 2020, Metro Bank established a dedicated team focused on cultivating fans.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Read his blog and follow Alan on Twitter. . Read his blog and follow Mark on Twitter. . by Will Milano.

Sales 124

Sales Leadership Contact Center Course 124

Beyond Philosophy

DECEMBER 31, 2019

Here we go, beginning of 2020 and a whole new decade. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . In 2020, we are going to see continued development in these areas. . It is essential to reflect where we have been and where we want to go at this time of year.

Customer Experience 152

Customer Experience Effort Score Consulting Customer Experience Professionals 152

Kustomer

DECEMBER 29, 2020

I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.

Self Service 105

Self Service CRM Consumers Chatbots 105

Cyara

JUNE 26, 2020

I’m so excited to share that Cyara is included in the just published report: The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020. As Diego Lo Giudice wrote in his blog on this Wave, “…being among the top 15 players in the market in a Forrester Wave™ evaluation is always a win.

Groups 128

Groups Report Marketing Contact Center 128

SurveyGizmo

MAY 12, 2020

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. Check out this blog post for step-by-step instructions on how to use “Text and Translations” for more than just translations. . The post May 2020 appeared first on SurveyGizmo. Is this information valuable? Thank you for your business.

Case Study 81

Case Study Employee Engagement Employee Experience CRM 81

CX Workout - Ideas Blog

DECEMBER 22, 2020

2020: The Year of Gratitude? December 22, 2020. The post 2020: The Year of Gratitude? The goal of every brand is to create positive emotional experiences that deepen the brand’s relationship with its customers or buyers. One of the most powerful, yet not easily attained emotions is gratitude. Download Now.

Brands 98

Brands Customer Experience Customers 98

One Millimeter Mindset

OCTOBER 1, 2020

Well, it’s Fourth Quarter 2020. What a roller coaster of a year 2020 has been thus far. Here are five of my most popular blog posts from third quarter 2020. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken. Hard to believe, eh? is available on Amazon.com.

Leadership 78

Leadership Innovation Communication Tools 78

Totango

JANUARY 1, 2021

We are starting the last week of 2020…. No one can argue that 2020 was special… It was unlike anything we imagined 12 months ago. 2020 was a year of learning, new routines of working from home, remote learning, and most of all – a year of challenges. The post Wrapping up 2020 and Fiji Release!

Trends 66

Trends Innovation Groups Measurement 66

Provide Support

JANUARY 27, 2020

In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers. In this blog post we will review major players on the modern live chat market. Published in Provide Support Blog , 2020. Modern customers cannot imagine a website without a click-to-chat button. Read more.

Software 75

Software Communication Customer Service Marketing 75

Beyond the Arc

JANUARY 16, 2020

2020 — for many of us, it sounds like science fiction. The post 3 Top trends impacting customer experience in 2020 appeared first on Blog @beyondthearc.com. The post 3 Top trends impacting customer experience in 2020 appeared first on Blog @beyondthearc.com. Yet the future is Now. That’s what we keep an eye on.

Trends 80

Trends Customer Experience Customers Employee Engagement 80

Lithium

JANUARY 7, 2021

Khoros Kudos Awards 2020 Area. Created a new area in Atlas for the Khoros Kudos Awards 2020 including a homepage banner. Fixed issue with blog scheduling components. Group Hubs category in Configuring Community Features. Created a new category called Group Hubs in the Configuring Community Features. Enabled content archival.

Groups 52

Groups Survey Feedback 52

Lithium

JANUARY 30, 2020

So we rounded everything up in this handy ICYMI blog. Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]. To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). The two winners will each receive one ticket to Khoros Engage 2020.

Social Media 52

Social Media Resources Management Technology 52

Lithium

JANUARY 30, 2020

So we rounded everything up in this handy ICYMI blog. Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]. To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). The two winners will each receive one ticket to Khoros Engage 2020.

Social Media 52

Social Media Resources Management Technology 52

Integrity Solutions

JANUARY 18, 2021

Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020.

Sales 126

Sales Social Media Course B2B 126

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Either way, we’d like to thank you all for your support in 2020. Many people were working from home this year, were you?

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

transcosmos Information Systems

JANUARY 19, 2021

2020 was certainly not an ordinary year. This article provides a brief overview of the top business challenges companies faced in 2020. These factors became more important than ever for organizations in 2020 as social distancing became mandatory due to government regulations and physical meetings were replaced by online ones.

Company 62

Company Exercises Government Technology 62

Peter Lavers

JANUARY 15, 2020

A recent blog on trust that was co-authored with Mark Hollyoake is highlighted in the article, and you can check out the other nineteen blogs/bloggers by clicking here. Please get in touch if you’d like Peter’s assistance with creating and improving a distinctive and profitable omni-channel 21st Century customer experience!

Omni-Channel 52

Omni-Channel Customer Service Customer Centricity Customers 52

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Published on: January 09, 2020. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020. Avoid these Five CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

DemandJump

JULY 24, 2020

But when it comes to written content, the most popular format is that of blogs. Still, it’s not uncommon for folks involved in digital marketing to ask “Is blogging still relevant in 2020?” However, the ubiquity of blogging also means more competition for readers’ attention.

Case Study 52

Case Study How To B2B Course 52

ShepHyken

DECEMBER 14, 2020

CXM) The digital transformation of companies accelerated significantly in 2020. My Comment: As we end 2020 and head into 2021, there are plenty of experts sharing their predictions and spotting the trends that will help us provide a better CX experience. The 6 Top Customer Experience Trends in 2021 by Julien Rio.

Customer Service 137

Customer Service e-support Ecommerce Trends 137

Lithium

JANUARY 29, 2020

The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020 , held in Austin, TX on October 12 - 14, 2020. The submission deadline is on January 31, 2020, at 5:00 pm PT.

Management 52

Management Social Media Video Customer Journeys 52

Lithium

JANUARY 21, 2020

The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020 , held in Austin, TX on October 12 - 14, 2020. The submission deadline is on January 31, 2020, at 5:00 pm PT.

Management 52

Management Social Media Video Customer Journeys 52

Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. Published on: September 09, 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions.

Call Recording 74

Call Recording Trends Analytics Technology 74

Lithium

DECEMBER 21, 2020

Below you’ll find the updates made to Atlas in April 2020. New Community Blog Label "Syndication”. New Community Blog Label "Syndication”. Added "Community Syndication" in the communities blog. If you have any questions, please let us know in the comments below. Add Modern Chat Label. Updated/Fixed. Update Jobs Board.

Resources 52

Resources Brands Marketing How To 52

ShepHyken

DECEMBER 27, 2019

Read Shep’s latest Forbes article: Customer Service And CX Predictions For 2020. The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Tips 135

Tips Connections Customer Experience Leadership 135

Lithium

FEBRUARY 12, 2020

Khoros Kudos Awards 2020 Area. Created a new area in Atlas for the Khoros Kudos Awards 2020 including a homepage banner. Fixed issue with blog scheduling components. Group Hubs category in Configuring Community Features. Created a new category called Group Hubs in the Configuring Community Features. Enabled content archival.

Groups 52

Groups Survey Feedback 52

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. But we aren’t hiring!

Customer Success 69

Customer Success ROI Metrics Sales 69

UJET

NOVEMBER 18, 2019

In 2020, we will see messaging (SMS and Chat) overtake voice as the most popular support channel, especially on omnichannel platforms that can channel steer between various curated paths. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET.

Trends 78

Trends Self Service Contact Center Chatbots 78