Storyminers

JUNE 19, 2020

Mike Wittenstein has been recognized as a top eCommerce influencer! Mike Wittenstein is a customer interface designer and consultant with a good knowledge of the emerging developments in eCommerce. Wittenstein explains how to construct eCommerce experiences tailored to the needs and expectations of your customers.

Ecommerce 147

Ecommerce Consulting Brands Marketing 147

QuestionPro Audience

JANUARY 25, 2018

By using AI, eCommerce sites are able to create personalized online experiences and recommend products uniquely suited to each shopper. VISUAL SEARCH Another tactic being used by eCommerce sites is visual search, a technology that uses AI to analyze a photo that the shopper submits.

Ecommerce 230

Ecommerce Consumers Technology Retail 230

Help Scout

JANUARY 24, 2024

Explore the use of AI in ecommerce, understand future trends, and learn how to successfully leverage artificial intelligence to enhance your online business. Read the full article

Ecommerce 63

Ecommerce Tools Tips Trends 63

Inbenta

OCTOBER 27, 2022

As more and more consumers are resorting to purchasing goods via online outlets, eCommerce websites are looking for ways to generate more revenue. There are many ways to increase eCommerce revenue, and today we are going to focus on what is called the “on-site search” feature, alternately known as an internal search.

Ecommerce 98

Ecommerce Chatbots Retail Consumers 98

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Here’s what just one of our eCommerce customers had to say about Comm100 Live Chat: . “ Learn more.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Help Scout

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

Ecommerce 91

Ecommerce Customer Service Customers 91

BirdEye

NOVEMBER 8, 2023

An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? No new reviews on your new eCommerce site? What are eCommerce review sites?

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

Help Scout

AUGUST 22, 2023

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store. Read the full article

Ecommerce 75

Ecommerce Loyalty Strategy Customers 75

Helpware

FEBRUARY 22, 2022

There is no overstating how important eCommerce is. In order to stay competitive in the world of eCommerce, you need to find ways to outsource your eCommerce needs. There are many different types of outsourcing that you can do, but there are some things you should look for when choosing an eCommerce outsourcing provider.

Ecommerce 79

Ecommerce Company 79

mopinion

JANUARY 18, 2022

In fact, this trend has made quite an impact on US ecommerce companies in recent years as it has led organisations to adopt feedback strategies in hopes of achieving this status. The post State of Feedback: The US Ecommerce Market appeared first on Mopinion. With feedback […].

Ecommerce 94

Ecommerce Feedback Marketing Trends 94

SAP Customer Experience

OCTOBER 5, 2023

In eCommerce, the distinction between B2B (Business-to-Business) and B2C (Business-to-Consumer) is more than a matter of audience; it fundamentally shapes the entire commerce ecosystem. While B2C transactions are straightforward and often impulsive, B2B eCommerce operates on an entirely different plane of complexity.

Ecommerce 56

Ecommerce B2B B2C Consumers 56

Help Scout

AUGUST 22, 2023

Adopt these seven simple ecommerce retention marketing strategies. Looking to improve the customer retention rates for your online store? Read the full article

Ecommerce 75

Ecommerce Strategy Marketing Customer Retention 75

GetFeedback

JUNE 22, 2020

How to ask and act strategically on customer feedback for your ecommerce business.

Ecommerce 195

Ecommerce Feedback How To Brands 195

Blueshift

NOVEMBER 12, 2021

Though similar in perceived meaning, omnichannel vs. multichannel in ecommerce are two very different marketing avenues a brand can use to reach its target audience. The post 5 Differences Between Omnichannel vs. Multichannel in Ecommerce appeared first on Blueshift.

Ecommerce 111

Ecommerce Omni-Channel Marketing Brands 111

Magellan Solutions

NOVEMBER 21, 2022

When is the Right Time to Outsource Ecommerce Management? By 2022, the Asia-Pacific region is expected to have the world’s biggest and fastest-growing ecommerce (electronic commerce) market. It’s important to make a strategic decision about operations and management when running an ecommerce site. trillion in sales.

Ecommerce 74

Ecommerce System Management Innovation 74

Help Scout

AUGUST 22, 2023

Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations. Read the full article

Ecommerce 75

Ecommerce Customer Service Customers Customer Experience 75

Joe Rawlinson

MARCH 20, 2022

Ecommerce personalization is the process of tailoring a customer’s online shopping experience to their individual preferences. The Benefits of eCommerce Personalization. When it comes to eCommerce, personalization is key. But what are the specific benefits of eCommerce personalization? The Steps You Need to Take.

Ecommerce 78

Ecommerce Strategy How To Social Media 78

Thematic

APRIL 3, 2024

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Building a Voice of the Customer Program for eCommerce A thriving Voice of the Customer program requires a strategic approach. Say, a proportion of these high-repeat customers start to drop off. What’s happening?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

NetBase

MAY 26, 2020

No doubt about it, ecommerce has seen a meteoric rise in the wake of the coronavirus pandemic. And diving in to support this new world, we see Facebook shops making ecommerce waves. First though, let’s take a quick look at the changing tides surrounding the ecommerce industry and see where Facebook’s new offering fits in the mix.

Ecommerce 97

Ecommerce Social Media Retail e-support 97

Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

Ecommerce 115

Ecommerce Customer Service Software Tools 115

Help Scout

AUGUST 22, 2023

Browse the top 12 ecommerce live chat tools. Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Read the full article

Ecommerce 75

Ecommerce Tools Customer Satisfaction Customers 75

kommunicate

SEPTEMBER 1, 2022

The post Top 10 Most Powerful Shopify Automation Tools for Ecommerce appeared first on Kommunicate Blog. There are countless tasks that one must complete within a tight timeline if customer satisfaction and loyalty are to be upheld. At the same time, an E-commerce business owner cannot spend their whole life [.].

Ecommerce 98

Ecommerce Tools Customer Satisfaction Loyalty 98

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. This is because live chat for eCommerce supports people who are in a hurry. The Benefits of Artificial Intelligence in eCommerce.

Ecommerce 159

Ecommerce Chatbots How To Feedback 159

Feedbackly

SEPTEMBER 2, 2020

There’s no doubt that the field of eCommerce is growing at an unprecedented rate at present, with more and more startups kickstarting their entrepreneurial.

Ecommerce 98

Ecommerce Customer Experience Customers 98

kommunicate

NOVEMBER 29, 2021

The eCommerce industry is like a rapid torrent. The post Whatsapp Chatbots for ECommerce – Why your business needs it appeared first on Kommunicate Blog. It is always in a state of a hurry to replace the existing. With every passing year, new trends take the spotlight and set the tone for the rest of the year.

Ecommerce 98

Ecommerce Chatbots Trends Industry 98

Fox Metrics

MAY 25, 2020

This comfort offered by eCommerce business is the reason why people are rapidly shifting from shopping in the real world to buying everything they need online. With this shift, many companies have turned digital and the eCommerce market is booming. Online shopping is convenient and time-saving medium and comes with amazing discounts.

Ecommerce 106

Ecommerce Marketing Company Customers 106

Help Scout

OCTOBER 12, 2023

To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit. Read the full article

Ecommerce 45

Ecommerce Brands 45

Zonka Feedback

JULY 24, 2023

Looking for ways to optimize your eCommerce customer journey? In this article, we will explore some of the most effective practices that you can adopt to make your eCommerce customer journeys seamless.

Ecommerce 52

Ecommerce Customer Journeys Customer Satisfaction Customers 52

Fox Metrics

JUNE 1, 2020

Mobile eCommerce is the next big thing. According to BigCommerce, mobile eCommerce accounts for over 35% of the total eCommerce and is expected to reach 54%. But it isn’t just something that will pass after a few years.

Ecommerce 71

Ecommerce 71

Zonka Feedback

DECEMBER 6, 2022

The growth of the eCommerce industry has been absolutely astounding in the last few years.

Ecommerce 97

Ecommerce Customer Experience Industry Customers 97

Helpware

APRIL 12, 2022

How do you define eCommerce success? In today's competitive marketplace where up to 90% of all startups fail within the first four months, it‘s essential to leverage every opportunity to grow your eCommerce business. Is it merely getting the most customers, the most orders, or having the best online feedback?

Ecommerce 72

Ecommerce ROI Feedback Customers 72

Helpware

JANUARY 11, 2022

Do you have an eCommerce business? Do you want to get started outsourcing but don't know where to begin? Are you curious about the best practices for outsourcing?

Ecommerce 82

Ecommerce 82

Help Scout

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support. Read the full article

Ecommerce 105

Ecommerce Marketing Software 105

Help Scout

AUGUST 22, 2023

Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support. Read the full article

Ecommerce 40

Ecommerce 40

Help Scout

AUGUST 22, 2023

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers. Read the full article

Ecommerce 52

Ecommerce Groups Company Management 52

Oracle

JANUARY 27, 2021

Ecommerce has assumed an even larger role over the past year as the effects of the global pandemic have pushed almost every customer-facing business into the online world. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce. Social commerce moves beyond the experimental stage.

Ecommerce 102

Ecommerce Trends Retail Social Media 102

Helpware

SEPTEMBER 9, 2021

As an ecommerce company, you’re always looking for ways to grow your business and make your processes more efficient. One of the biggest challenges is finding qualified and flexible employees that will work together to help scale your business. This is where microtasking and crowdsourcing can help.

Ecommerce 64

Ecommerce Company 64