2020 Blog e-support Technology 
Calabrio
JUNE 29, 2020
When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipat ed the changes that would impact us, come March. I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running.
ShepHyken
DECEMBER 14, 2020
CXM) The digital transformation of companies accelerated significantly in 2020. My Comment: As we end 2020 and head into 2021, there are plenty of experts sharing their predictions and spotting the trends that will help us provide a better CX experience. And, there are some interesting stats and facts included to support his comments.
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Kustomer
JANUARY 6, 2021
Do you invest in new technology? And that’s why we are introducing CX Stories from the Frontlines, a blog series that will showcase how REAL brands are tackling REAL problems with Kustomer. Kustomer integrated with their e-commerce platform so that all of the customer’s data, including subscriptions and orders, was in one place.
Kustomer
NOVEMBER 4, 2020
2020 brought huge changes to the business world and impacted customer service and operations across the board. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. So, how can businesses ensure their CX is up to scratch? Virtual Assistants.
Bizagi
JULY 8, 2020
But even before COVID-19, over two-thirds of CFOs and 59% of economists believed a recession would hit by 2020. In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead.
Kustomer
DECEMBER 20, 2019
Just as companies finally began to feel comfortable achieving multichannel support, customers began to demand more: they now expect TRUE omnichannel support. Unfortunately, the two terms have almost become interchangeable, with many companies and technology providers conflating them. The Changing Face of the Support Agent.
Totango
DECEMBER 6, 2021
The report also showed an increase in the growth of collaboration efforts between customer success and other teams throughout the organization with survey participants reporting significant increases in the time they spend collaborating with marketing, sales, service and support teams.
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