Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lithium

OCTOBER 5, 2021

Time to start seeing actual ROI on your promoted posts. Send events invitations by email. With this release, we’ve introduced the Invite by email feature for Events. You can now send invitations for events to non-community and community members via email. Webinars & Events. Preview published URL.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM Conference 74

Lithium

SEPTEMBER 7, 2021

Time to start seeing actual ROI on your promoted posts. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars. Integrating Events with Zoom enables community members to join the Zoom meetings and webinars directly from the community.

Social Media 52

Social Media Metrics Video ROI 52

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.). Let’s look at five ways that investing in help desk software can save that revenue and increase your customer support team’s ROI.

ROI 40

ROI Self Service Software Return on Investment 40

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Teach customers about your product or service and invite them to participate in educational events.

Customer Success 80

Customer Success eBook Loyalty Conference 80

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Your company announcements, innovations, and events are all headline-worthy examples of PR content.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

NICE inContact

JULY 13, 2016

inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. Register now for the webinar!

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

Gainsight

MARCH 21, 2023

If you missed it, fear not—here are my key takeaways from this incredible event. It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization. The only way to measure success is to have a clear metric for success.

ROI 52

ROI Roadmap Metrics Measurement 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

JANUARY 3, 2023

Strategic Services: Weekly Trend Report Khoros Strategic Services provides a weekly pulse on the top social trends, the latest social platform updates, and important world events. Webinars & Events Some event areas are limited to Khoros customers only. Subscribe to the Industry Trends label and stay to date!

Self Service 52

Self Service Guidelines Contact Center Trends 52

Totango

FEBRUARY 28, 2020

At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. For 1:many opportunities, you’ll want to communicate through training events, workshops, webinars, community groups, and so on.

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

Alliance by IFS

NOVEMBER 29, 2018

Register for Astea’s upcoming webinar called “A Practical Approach to IoT in Field Service” featuring Astea’s Director of Technology, Michael Glaser. Implementing IoT, accessing the data amidst security concerns, and proving its ROI, is very challenging for most service organizations. Register Now.

ROI 18

ROI Software Trends Technology 18

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Gainsight

JULY 26, 2023

These milestones and lifecycle events are critical to address via your in-app programs and should be a key part of your customer journeys. User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as 1:many webinars or feature release notifications.

Customer Journeys 52

Customer Journeys ROI Customers Examples 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

GetFeedback

JULY 19, 2019

Your customers are talking about you on social media, in user groups, and at events. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide. About the guest author

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Gainsight

MAY 27, 2020

But how do you take an in-person event that offers valuable face-to-face experiences with over 6,000 people and emulate it in a virtual setting? There were over 100 different pages users could access within the Pulse Everywhere platform supporting our online event. Problem: “How do you track attendees without badge scanning?”

Engagement 52

Engagement Comparison Meeting User Experience 52

Totango

FEBRUARY 14, 2020

The best way to create messaging to attract new customers is to capture your advocate customers’ reasons (think ROI) for staying with you and growing the relationship. CS teams, meanwhile, can benefit from events that would help customers, such as webinars, meet-ups, and industry events.

Customer Success 99

Customer Success Marketing Case Study Study 99

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Video 52

Video Communication Training Social Media 52

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. In 2019, the majority of the conversation surrounding Independence Day was around events, celebrations and things to do in cities across America, with fireworks making up a large part of those conversations. Will it be all online?

Brands 95

Brands Marketing Travel Advertising 95

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Webinars. Paul Quinn, Sr.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Featured Webinars. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Gainsight

SEPTEMBER 8, 2020

The challenge of scaling customer success was a topic in our recent Gamechanger webinar series. At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. Register for our next GameChanger webinar here. How to manage and operationalize scale. .

Knowledge Base 52

Knowledge Base Customer Success Customer Journeys Survey 52

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. In-person events took fan engagement one step further.

Sports 90

Sports Entertainment Tips Guest Experience 90

Gainsight

FEBRUARY 23, 2021

You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important. But how do we go about improving it?

Metrics 64

Metrics Groups ROI Feedback 64

Gainsight

DECEMBER 20, 2020

In that case, there are a couple of paths that we can take: We help correct that impression, tactfully, by showing the past ROI and successes of the tool and have our internal champions vouch for the value of the solution to this new sponsor. Value gap may exist in the mind of the new sponsor. The post How To Close The Consumption Gap?

How To 59

How To ROI Training Customer Success 59

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

e-support 75

e-support Chief Customer Officer Metrics Customer Success 75

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. By leveraging these networks, real estate professionals can enhance their online presence, connect with relevant audiences, and increase their marketing ROI.

Social Media 57

Social Media Tips Sales Advertising 57

CX Journey

MAY 3, 2016

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. Metrics, Measurement, and ROI You can't manage what you don't measure. The success of the Association rides on its members.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

Totango

AUGUST 8, 2021

Ongoing, personalized engagements , whether webinars, face-to-face interactions or digital communications and messaging , are a crucial component of successful onboarding and adoption. Always base your communications and campaigns on customer data, and launch them in connection with tangible events and goals.

Software 118

Software Customer Engagement Customer Success Engagement 118

BirdEye

FEBRUARY 13, 2024

Look at metrics like engagement rates, conversion rates, and ROI to determine what works best for your chiropractic practice. Interactive online workshops: Conduct live webinars where participants can ask questions and learn exercises. Participate in community events and network for referrals. Do chiropractors need marketing?

Marketing 57

Marketing Social Media How To Healthcare 57

inQuba

SEPTEMBER 1, 2020

While we understand that recovery is a process rather than an event, what really matters is that there’s a gap that needs to be filled. We’ve invited international guest speakers to share this blueprint during the Level Up CX Summit – a series of virtual events that will take place over the next 4 months. View the webinar here.

Management 52

Management Customer Journeys Insurance Consumers 52

Totango

AUGUST 21, 2020

As mentioned in the Webinar, we are also enabling partners on the playbook and methodologies to drive like experience. SC: Renewal, Upsell, NPS, and CS Productivity are the business metrics from an ROI perspective. Watch the Webinar Replay on our YouTube Channel Everything Customer Success. . We are 18 months in.

Innovation 116

Innovation Customer Success NPS Touchpoint 116

Bizagi

MAY 29, 2019

As Forrester Analyst Craig Le Clair, said in our recent webinar with UiPath , “Process skills and understanding how to transform processes… exist in the Business Process Management world, and that’s the kind of context and understanding you need to make the right decisions about where to apply RPA.”.

Tips 58

Tips ROI Connections Technology 58