Gainsight

JULY 22, 2021

Product Adoption: This includes user onboarding, nurture campaigns, new releases, awareness and adoption, prescriptive value adoption value paths, and product release webinars. Promotional: This includes customer events, webinars, and blogs. KC Bot analytics, such as guides viewed, top search terms, and articles viewed.

Government 52

Government NPS Analytics Metrics 52

Lithium

SEPTEMBER 7, 2021

Time to start seeing actual ROI on your promoted posts. Published Posts Custom Metric A published posts metric that can be used as part of Marketing Analytics Custom Metric calculations. Integrate Zoom with Community Events Khoros Community Events now supports full integration with Zoom Meetings and Webinars.

Social Media 52

Social Media Metrics Video ROI 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? Introducing Topbox CX Analytics. This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Save Your Spot!

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Video 52

Video Communication Training Social Media 52

GetFeedback

JULY 19, 2019

Be sure you are leveraging text analytics and tools available to you to look for patterns, stay updated on critical complaints and find those wonderful examples of your customer’s voice to share with others in your organization. Your customers are talking about you on social media, in user groups, and at events. Get the Guide.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). By considering the long-term benefits and potential ROI, you can make a more informed decision about whether a particular vendor’s solution is worth the investment.

Call Center 98

Call Center Software Data Contact Center 98

SurveySparrow

NOVEMBER 30, 2021

Databox pulls your analytics data from different tools such as HubSpot Marketing/Sales, Google Analytics, SEMrush, Facebook Ads, etc., promote your Zoom webinars with HubSpot workflows. track zoom webinar attendance in HubSpot CRM. create a calendar event for that meeting. Prove the ROI of your advertising.

CRM 52

CRM eBook Effort Score Meeting 52

Gainsight

MAY 27, 2020

But how do you take an in-person event that offers valuable face-to-face experiences with over 6,000 people and emulate it in a virtual setting? There were over 100 different pages users could access within the Pulse Everywhere platform supporting our online event. Problem: “How do you track attendees without badge scanning?”

Engagement 52

Engagement Comparison Meeting User Experience 52

inQuba

MAY 16, 2021

INSERT ADAPTED GRAPHIC FROM WEBINAR DECK – ADAPTED FOR BLOG]. have reported that more that 50% of customer interactions happen during a multi-event, multi-channel journey. Your customer’s interaction with your call centre today is important, but cannot be seen as an isolated event. McKinsey & Co.

Omni-Channel 52

Omni-Channel Multi-Channel Touchpoint Customer Journeys 52

BirdEye

FEBRUARY 21, 2023

It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels. Social media management for businesses is the practice of managing a company’s presence on various social media platforms.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. Unfortunately, webinars are also too often used as marketing tools.

Training 52

Training Course Consulting Software 52

BirdEye

FEBRUARY 13, 2024

They can send automatic review request messages, track responses, and even provide analytics on your reputation performance. Making data-driven marketing decisions Track marketing campaign performance: Use analytics tools to measure the success of different marketing campaigns. Participate in community events and network for referrals.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. By leveraging these networks, real estate professionals can enhance their online presence, connect with relevant audiences, and increase their marketing ROI.

Social Media 57

Social Media Tips Sales Advertising 57

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. In-person events took fan engagement one step further.

Sports 90

Sports Entertainment Tips Guest Experience 90

Grade.us

NOVEMBER 16, 2018

Digital analytics are essential to measuring your marketing efforts. 2018's Best Digital Analytics Blogs. Follow these blogs to stay up-to-date with the latest analytics trends. Google Analytics Products. Blast Analytics & Digital Marketing Tips. Blast Analytics & Digital Marketing Tips.

Analytics 29

Analytics Resources Tools eBook 29

Gainsight

DECEMBER 20, 2020

If we have missed these releases, we are nudged to review the release as soon as we log into Gainsight through our Product Analytics and Engagement solution, Px (See below). The latter part of this webinar on CS hands offs talks about how to effectively manage a change of sponsor event. The post How To Close The Consumption Gap?

How To 59

How To ROI Training Customer Success 59

inQuba

JANUARY 13, 2022

have reported that more that 50% of customer interactions happen during a multi-event, multi-channel journey. Your customer’s interaction with your call centre today is important, but cannot be seen as an isolated event. Analytics will provide a view of outcomes against control groups, and across segments. McKinsey & Co.

Omni-Channel 52

Omni-Channel Multi-Channel Touchpoint Customer Journeys 52

Alida

DECEMBER 20, 2017

These organizations prioritize customer insight, leveraging data and analytics in every step of their decision-making. One of the crucial points to understand if you want to win with the Internet of Things is that you have to use it in a way that benefits the customer,” he revealed in a Vision Critical webinar this year.

Retail 154

Retail Study Innovation ROI 154

CustomerSuccessBox

APRIL 6, 2022

Assigning Metrics That Deserve an “aha” Using analytics to determine what constitutes an “aha moment.” Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be.

Customer Success 52

Customer Success How To Conference Customers 52

Totango

AUGUST 21, 2020

As mentioned in the Webinar, we are also enabling partners on the playbook and methodologies to drive like experience. SC: Renewal, Upsell, NPS, and CS Productivity are the business metrics from an ROI perspective. SC: Advanced Analytics to predict customer behaviors and then target customer segments. We are 18 months in.

Innovation 115

Innovation Customer Success NPS Touchpoint 115

BirdEye

APRIL 25, 2023

Use research and analytics to identify topics that interest the target audience. Businesses can use tools like Google Analytics to measure this metric. Conversions are a direct indication of a business’s social media ROI. This way, you develop a plan that builds on what has worked in the past and avoids mistakes.

Social Media 93

Social Media How To Infographics Video 93

Qualtrics

FEBRUARY 26, 2019

Dun & Bradstreet has long been a top player providing commercial data, analytics, and insights for businesses. If you want to hear more from Rachel, she’ll be speaking at this year’s X4 Summit so don’t forget to register for the event. I saw analytics as a path to doing that.

Analytics 37

Analytics Customer Experience B2C B2B 37

Pointillist

NOVEMBER 11, 2019

Source: Call Centre Helper webinar: Improving First Contact Resolution At first glance, it seems that a system-based approach would produce accurate results. Customer journey analytics is the best way modern enterprises are measuring cross-channel customer journeys today. How many customers took that path?

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

SurveySparrow

AUGUST 13, 2020

Then let me break this to you for every $1 spent email will give you a $44 ROI. According to DMA’s Report, 77% of email ROI comes from triggered and segmented campaigns. This action can be signing up for an online event, webinar, sales, etc. 5 Free Email Automation Tools to Save Your Money and Procure 4x Better ROI.

How To 95

How To ROI Tools Measurement 95

SurveySparrow

MAY 22, 2020

With almost every company conducting webinars , how can you stand out from the crowd? They have high expectations during the entire process, from sign-up to deciding to log in at the time of the webinar. With webinars, you can reach customers from around the world, which is not the case when conducting an in-person seminar.

Strategy 52

Strategy Social Media eBook Conference 52

SurveySparrow

MARCH 16, 2019

In fact, they call themselves the ‘agency program to end all agency programs’, thanks to the partnerships with companies like HubSpot, Wistia, SeventhSense, VOIQ and our integrations with platforms like Facebook Ads, Google AdWords, and Google Analytics. That’s a neat offer, right? MailChimp Agency Partner Program.

Marketing 75

Marketing Social Media e-support Video 75

Grade.us

NOVEMBER 29, 2018

Apply These 20 Local Marketing Strategies To Improve Your Small Business Revenue How Sponsoring a Local Event Can Grow Your Business Master the Art of Local Marketing with these 12 Tips. You'll find both blog posts and webinars here, along with plenty of easy-to-implement tips and tricks. Thrive Hive. The Vertical Response Blog.

Resources 32

Resources Tools Marketing Social Media 32

BirdEye

MARCH 24, 2023

Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Use LinkedIn analytics to track your engagement and reach.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Most aren’t anonymous and customer metadata (spend, behavioural analytics and demographics) can be linked to feedback. Just as product analytics is only one part of the picture, so is customer feedback!

Feedback 111

Feedback How To Analysis e-support 111

CSM Practice

JULY 6, 2020

3. Greater ROI. Sales, or Customer Success, or Analytics? Analytics teams are good at using data to identify upsell and cross-sell leads, but they lack the level of relationship needed to close those deals. Webinar Marketing. Who Should Be in Charge of Expansion? We ‘d argue that the same goes for expansion.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

3. Greater ROI. Sales, or Customer Success, or Analytics? Analytics teams are good at using data to identify upsell and cross-sell leads, but they lack the level of relationship needed to close those deals. Webinar Marketing. Who Should Be in Charge of Expansion? We ‘d argue that the same goes for expansion.

Company 71

Company Strategy Tips Customer Success 71

Pink Guava

MARCH 25, 2019

How do I quantify the benefits (ROI) for my “customer experience strategy”? Any pre-launch feedbacks you may have gathered, beta test outputs, the analytics or case studies are always helpful to reflect upon the outcomes. Where does Customer Experience fit into it? Make a pitch deck and demonstration ready data/environment.

Guidelines 40

Guidelines Customer Experience Management B2C Strategy 40

SmartKarrot

FEBRUARY 3, 2021

Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings. Plan and lead the onboarding and implementation of new customers onto the platform by scheduling demos, events, presentations and workshop sessions as needed.

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

Grade.us

JUNE 17, 2019

Right away I knew I had to learn SEO, and I had to learn analytics. Speaking, writing, teaching, doing events, videos; all different aspects of content strategy to promote our business, and also to help others. Most of our clients are looking for results in the tangible, sort of analytics way, but also a lot of intangible things.

Banking 39

Banking Ecommerce Analytics Conference 39

Pointillist

AUGUST 18, 2021

The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries. Adoption of journey-based approaches like journey management, journey analytics, and customer journey orchestration also continues to grow. podcast and the Experience Maker Show.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40