Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. This is an especially perplexing question for customer support teams, where measuring the impact of our actions on business metrics has always been a difficult exercise. What impact will it actually have on bringing in revenue?

ROI 40

ROI Self Service Software Return on Investment 40

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Gainsight

FEBRUARY 23, 2021

The reason why this is so critical boils down to one ultimate metric: your Net Dollar Retention (NDR) Rate. . You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. But how do we go about improving it?

Metrics 64

Metrics Groups ROI Feedback 64

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

e-support 75

e-support Chief Customer Officer Metrics Customer Success 75

CX Journey

MAY 3, 2016

Volunteering for event planning committees, mentoring fellow members, or participating in the community forum are only a few examples of how members can drive member engagement and overall association success. Metrics, Measurement, and ROI You can't manage what you don't measure. Again, the association is member-driven.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

Totango

AUGUST 8, 2021

You can follow their progress by tracking customer success metrics that accurately measure product usage. Ongoing, personalized engagements , whether webinars, face-to-face interactions or digital communications and messaging , are a crucial component of successful onboarding and adoption.

Software 118

Software Customer Engagement Customer Success Engagement 118

Gainsight

DECEMBER 20, 2020

In that case, there are a couple of paths that we can take: We help correct that impression, tactfully, by showing the past ROI and successes of the tool and have our internal champions vouch for the value of the solution to this new sponsor. This metric forms a part of our health scores and a part of CSM compensation.

How To 59

How To ROI Training Customer Success 59

Totango

SEPTEMBER 22, 2020

You can follow their progress by tracking customer success metrics that accurately measure product usage. Always base your communications and campaigns on customer data, and launch them in connection with tangible events and goals. Offer Relevant Communications.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

Totango

AUGUST 21, 2020

All of the same core data and metrics driving our Totango solution are also shared through SAP4Me. As mentioned in the Webinar, we are also enabling partners on the playbook and methodologies to drive like experience. SC: Renewal, Upsell, NPS, and CS Productivity are the business metrics from an ROI perspective.

Innovation 115

Innovation Customer Success NPS Touchpoint 115

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Contact Center 52

Contact Center Call Center Training Management 52

CustomerSuccessBox

APRIL 6, 2022

Assigning Metrics That Deserve an “aha” Using analytics to determine what constitutes an “aha moment.” Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be.

Customer Success 52

Customer Success How To Conference Customers 52

BirdEye

MARCH 17, 2023

Companies can use this information to learn from their rivals’ successes and failures, which can influence the direction of upcoming campaigns or events. Social listening is measured using metrics and techniques such as the number of mentions, sentiment analysis, audience demographics, and engagement levels.

Tips 98

Tips Social Media How To Analysis 98

BirdEye

FEBRUARY 13, 2024

Look at metrics like engagement rates, conversion rates, and ROI to determine what works best for your chiropractic practice. Interactive online workshops: Conduct live webinars where participants can ask questions and learn exercises. Participate in community events and network for referrals.

Marketing 57

Marketing Social Media How To Healthcare 57

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! The upcoming November 15th webinar is free for all registrants and will highlight the problems with current measurement tools used in the CX discipline. Watch the clip below for a preview of the webinar: Media contact: Kelsey Poe.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

BirdEye

MARCH 24, 2023

They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry. Some of your new acquaintances will likely buy your products at exhibitions.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. By leveraging these networks, real estate professionals can enhance their online presence, connect with relevant audiences, and increase their marketing ROI.

Social Media 57

Social Media Tips Sales Advertising 57

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. Social media ROI – The gross profit from your paid social media ads subtracted by the total expenses incurred to generate that profit.

Social Media 98

Social Media Management Multi-Channel Analytics 98

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around. Upcoming Webinar.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SurveySparrow

AUGUST 13, 2020

Then let me break this to you for every $1 spent email will give you a $44 ROI. According to DMA’s Report, 77% of email ROI comes from triggered and segmented campaigns. This action can be signing up for an online event, webinar, sales, etc. 5 Free Email Automation Tools to Save Your Money and Procure 4x Better ROI.

How To 95

How To ROI Tools Measurement 95

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar.

Analytics 98

Analytics Metrics Examples Survey 98

SmartKarrot

APRIL 15, 2022

Measure the effectiveness of Customer Success by establishing, tracking, and evolving metrics, and expose subsets of those metrics to the exec team. Generate thought leadership and webinars on key Market dynamics and/or best practice. Lead Customer Success staff, activities and establish an overall vision and strategic plan.

Customer Success 19

Customer Success Return on Investment Employee Engagement Leadership 19

SmartKarrot

MAY 10, 2021

Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences. Meet productivity metrics and quality standards in client engagement.

Customer Success 10

Customer Success Roadmap ROI Customers 10

BirdEye

MARCH 4, 2024

Event promotion Do you have a big event around the corner? Get more registrants to virtual or in-person events by promoting through a drip campaign leading up to the event. This approach will build excitement and keep the event top of mind for anyone who might be interested.

Marketing 109

Marketing How To Multi-Channel Tips 109

SmartKarrot

JANUARY 20, 2021

Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio.

Customer Success 10

Customer Success Banking Conference ROI 10

SmartKarrot

JANUARY 12, 2021

Analyze the customer’s use of the product and identify trends and success metrics by running reports with the data visualization tools. Share opportunities with customers for greater efficiency, optimization and ROI. Host Webinars for the customers and prospective customers. Represent the company at events and conferences.

Customer Success 10

Customer Success Consulting Conference Banking 10

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload. Instead, organizations must focus on metrics that yield the greatest insight. Why is FCR considered so essential? The reason?

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

SmartKarrot

NOVEMBER 6, 2020

Define and supervise the operational metrics for the team, company, and board. Collaborate with Client Experience in local client communication needs and advocacy/loyalty programs (including events, webinars, newsletters, etc.). Build and iterate on the current GTM, working cross-functionally to set Tray up for success.

Customer Success 8

Customer Success ROI Loyalty Programs Customer Centricity 8

Waypoint Group

OCTOBER 7, 2015

This will be the best foundation for understanding the effect of CX improvements and calculating ROI. To see how your peers at ShiftPlanning have been able to take advantage of internal benchmarks by industry, join our webinar on October 15, 2015. Learn more about the speakers and agenda here.

Customer Success 40

Customer Success Comparison ROI Groups 40

BirdEye

MARCH 11, 2024

How to leverage hashtags for event marketing? During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag. This allows your content to be part of the broader conversation and connects you with attendees and those following the event online.

Social Media 70

Social Media Trends Analytics Connections 70

ChurnZero

FEBRUARY 23, 2021

When based on the right mix of behavioral- and event-based criteria, these leading indicators predict so much more. During the webinar, we cover: Who uses customer health scoring. If you missed the webinar, you can watch it on-demand. Usually, that’s about 8 or 10 metrics at the most. Guess again. Q&A Recap.

Metrics 80

Metrics ROI Customer Success System 80

ChurnZero

DECEMBER 14, 2022

“This has led to an increase in cross-sells as well as client advocacy which for ClearGov includes references, participation in webinars and events, and case studies.”. Increasing product adoption and customer ROI with thoughtful approaches. Adoption Hero: Cision.

Customer Success 98

Customer Success Meeting NPS Customer Satisfaction 98

Pointillist

JULY 25, 2018

Success Metrics for the Team. Ultimately, the biggest success metric for the Champion is to be able to show the Executive Sponsor and key Stakeholders that real business value has been gained through the use of customer journey analytics. and delivers meaningful ROI. Success Metrics for the Project. Churn Rate.

Customer Journeys 93

Customer Journeys Analytics How To Metrics 93

Totango

SEPTEMBER 1, 2020

Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. The first evidence of possible churn that emerges through the early-warning alerts you have set up based on customer success metrics or events should trigger immediate action.

Net Promoter Score 104

Net Promoter Score How To NPS Effort Score 104

Pointillist

JULY 25, 2018

Success Metrics for the Team Champion – It is important for the champion to understand thoroughly the value of customer journey analytics as an analytics platform and believe that the regular users have built proficiency to use the platform meaningfully on a regular basis. and delivers meaningful ROI.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43