CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Video 52

Video Communication Training Social Media 52

ChurnZero

AUGUST 31, 2018

Event Decrease by X% over Y Time Period – Consider that a customer has a sharp decline in usage of a core function or logins – this could indicate they’re looking elsewhere or are no longer engaged. Upcoming Webinar. Usage – Give yourself a heads up on positive and negative usage trends. Tuesday, September 25, 2018.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

BirdEye

MARCH 11, 2024

How to leverage hashtags for event marketing? To start a brand and unique campaign hashtags Creating a hashtags-specific marketing campaign helps consolidate all posts related to the campaign and makes it easier for users to find and engage with the content. What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Trends Analytics Connections 70

BirdEye

DECEMBER 8, 2023

Design attractive door-to-door flyers – This humanizes your brand with a personal touch and reaches potential customers directly in their homes. This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI. Ensure consistency, creativity, and a customer-centric approach to make your brand stand out.

Tips 57

Tips Strategy Marketing Social Media 57

SurveySparrow

JUNE 26, 2019

Closed loop reporting also helps understand the impact of paid marketing tactics at each customer touchpoints like webinars, forms, events, calls, and so on. Predict trends: Access to data and the subsequent ability to understand such random bits of data can go a long way in creating impactful value to the customers.

Feedback 60

Feedback Survey Touchpoint Brands 60

CustomerSuccessBox

NOVEMBER 24, 2021

These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52