Strativity

NOVEMBER 19, 2019

That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact. The post [Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact appeared first on Strativity. Best practices for integrating EX and CX.

Connections 40

Connections Company Industry Engagement 40

Confirmit

APRIL 8, 2020

Everyone has been trying to find new ways to stay connected, get work done, and manage their day-to-day lives in this challenging time. Watch Video. Voice of the Employee Featured Webinars. Over the past few weeks, leaders, managers, and employees have been forced to adapt to rapidly changing work and community landscapes.

Connections 52

Connections Video Feedback Tools 52

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . In a matter of days, we set up webinars on? More than ever we need to operate as a truly connected, global company.

e-support 264

e-support Culture Innovation Employee Engagement 264

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. We have talked about the technology side of working from home – a million webinars on how to migrate to the cloud or how adding new technology can reduce the load of inbound customer interactions.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Oracle

AUGUST 7, 2019

Hear what the CX leaders have to say about what CX strategies are now considered outdated in our video interviews and read their quotes below. Now we’re finding that while emails in themselves are a very successful tactic, but connecting them to other channels is really the better way for the best experience. All rights reserved.

Video 64

Video Strategy Data Marketing 64

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98

Myra Golden

MARCH 29, 2017

I’m doing a webinar on April 5th at 1pm ET called “How to Talk to Customers.” If you can answer yes to two or more of these questions, sign your team up for this webinar. The art of connecting with customers…make emotional connections with your customers through acknowledgement, being fully present and by mirroring the customer.

How To 40

How To Exercises Customers Training 40

Method:CRM

JUNE 10, 2015

you’ll want to attend our June 17th webinar. In the webinar, Gregg will demonstrate how Method:Donor takes the guesswork out of entering donations for your clients. Register anyway and we’ll let you know when the webinar is available on-demand. Register anyway and we’ll let you know when the webinar is available on-demand.

Software 64

Software Training Management Data 64

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. For a new LinkedIn connection, send a message saying something to the extent of, ‘Thanks for connecting, have a great day.’

Tips 94

Tips Social Media How To Connections 94

NobelBiz

AUGUST 22, 2023

That’s why the NobelBiz Voice Carrier Network stands out – it’s designed to make sure your calls are crystal clear and always connected, with experts to back you up, and all the necessary security measures in place. Why Outbound Calls Don’t Always Connect? Innovation never rests, and neither should your business.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

CSM Magazine

MAY 10, 2024

Spice up the learning curve with emails tailored just for your client, how-to videos that simplify complex ideas, and guides so user-friendly they’ll feel like a pro in no time. Encourage customers to connect with each other through forums, social media groups, or events. A well-informed customer is a satisfied—and retained—customer.

How To 52

How To Social Media Analytics Touchpoint 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0 Wireless and mobile.

Technology 120

Technology Customer Service Gamification Wireless 120

GetFeedback

JULY 19, 2019

Voice of the Customer (VoC) educational video . In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide.

ROI 309

ROI How To Touchpoint Hotels 309

Oracle

OCTOBER 6, 2019

Hear what the CX leaders have to say in our video interviews and read their quotes below. There’s so many, I can’t even begin to list how many there are, but when I think about what it is that really comes down to a KPI, it’s what connection has happened across self- service. VIDEO] appeared first on SmarterCX.

Net Promoter Score 54

Net Promoter Score Self Service Measurement Video 54

Myra Golden

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. Engage with video. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. I have dozens of YouTube videos you can use in your training. Provide incentives. Sign-up.

Training 105

Training Customer Service Contact Center How To 105

Method:CRM

OCTOBER 29, 2018

Join Method:CRM at QuickBooks Connect San Jose for a fireside chat on “The Technology Empowered Accountant: Building a Profitable Technology Stack.” Where: QuickBooks Connect San Jose (location TBA) and Facebook Live. Heather is also co-host of “ The QB ‘Appy Hour with Liz and Heather” monthly webinar series.

Connections 40

Connections Consulting CRM Conference 40

Integrity Solutions

MARCH 20, 2020

Virtual learning is one way to maintain connection to business goals- and each other. Just to get human connection and a shared experience. In our new WFH set-ups, many are waking up to what many (read: Millennials) have known all along – video technology is fantastic. So, you’re suddenly working from home. Join the club!

Training 94

Training Travel Healthcare Video 94

Lithium

OCTOBER 5, 2021

Create an integration that connects Khoros Care with a personal profile page. New Onboarding Videos for Community Developers. Watch these videos to learn how to navigate the Studio Console, design Community components and assets, and develop a unique user experience through building with the Community API, Freemarker, and Plugin SDK.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Lithium

AUGUST 3, 2021

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Advanced Communities product webinars Watch now. Sign up now Influence our roadmap. Available On Demand. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52

Integrity Solutions

MARCH 11, 2021

As my colleague, Steve deBree, put it in a recent executive briefing webinar on virtual sales training , many of the challenges can be traced back to the different dynamics between the 3-dimensional world of face-to-face sales and the 2D reality of virtual. Just with in-person selling, having a well-thought-out pre-call plan is important.

Engagement 136

Engagement Sales Video Meeting 136

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Lithium

MAY 2, 2023

While it’s easy to produce a well-crafted video or text ad, the ability to market in real-time is brand new in the marketing world. Webinars & Events Some event areas are limited to Khoros customers only. Check out this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.

Entertainment 52

Entertainment Social Media Analytics Brands 52

Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. Customer Service Training – Webinars. Verbal Aikido.

Training 40

Training Video Customer Service Customer Service Training 40

Beyond Philosophy

DECEMBER 22, 2015

Research reports, presentation content through online sites such as LinkedIn-owned SlideShare (which gets close to 60 million visitors a month and has over 15 million registered users), and virtual conferences and webinars have seen significant increase in application. And, video is an excellent, highly productive marketing tool.

Video 60

Video Marketing Social Media Conference 60

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Watch the full video replay below: . Q&A from the webinar.

Social Media 26

Social Media Tips Advertising Strategy 26

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. Think of these channels as the avenues through which you connect with your audience in a natural and valuable way. Webinars and Events Hosting webinars or participating in industry events allows you to showcase your expertise.

Social Media 52

Social Media eBook Survey Customer Centricity 52

Feedbackly

OCTOBER 20, 2022

You can use the survey at any stage of the customer journey and derive useful correlations by connecting it with other CX metrics. QuestionPro offers many resources, like blogs, videos, and webinars, to help users become familiar with using the platform.

Feedback 75

Feedback Software Multi-Channel NPS 75

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Participants can ask questions of the community, connect with peers or submit events for possible promotion. The community posts content, videos, CSM templates, reviews, and announcements of events and fundraisers. Supporting CS research. Showcasing and reviewing CS software.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Playvox

MARCH 1, 2022

As one of our recent webinar presenters put it, “No matter how big the meal, I’ll still be hungry tomorrow.” The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training.

Training 83

Training Contact Center Call Center eBook 83

C3Centricity

JANUARY 15, 2016

There will also be more content with a great new series of webinars to watch, and new templates, presentations, case studies and videos for you to review and [.]. We are updating the Members area of our website, with a whole new look and feel.

Marketing 120

Marketing Case Study Video Study 120

Lithium

FEBRUARY 7, 2023

Serving Customers in the Face of Crisis: Redux + NEW AUDIBLE VERSION - In an age when everyone can be a video journalist or digital columnist, a brand’s simple mistake can cost hundreds of thousands, if not millions of dollars. In this webinar, we’ll show you how to simplify and streamline brand protection. Read or listen to find out!

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

eGain Blogs

OCTOBER 19, 2021

In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. A few beta customers have connected their existing bots based on Google AI and IBM Watson bot into their eGain conversation hub. Watch the video on Conversation Hub.

Self Service 52

Self Service Contact Center Analytics Call Center 52

Lithium

SEPTEMBER 7, 2021

New Onboarding Videos for Community Moderators This is a great place to start learning about the features common to most communities. We’ve organized these videos into themed courses that you can watch in any order you want. Webinars & Events. Archived posts now viewable or searchable from the Content Archives page.

Social Media 52

Social Media Metrics Video ROI 52