CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

inmoment

JUNE 22, 2020

Though brands are contending with a lot of customer uncertainty at the current time, there’s another, equally important group with whom all organizations need to engage during this pandemic: furloughed employees. What follows is a discussion of five powerful methods that companies can use to stay connected to their furloughed employees.

Employee Engagement 75

Employee Engagement Engagement Handbook Social Media 75

Oracle

AUGUST 7, 2019

Hear what the CX leaders have to say about what CX strategies are now considered outdated in our video interviews and read their quotes below. Looking at social, looking at ways that people engage. VIDEO] appeared first on SmarterCX. Great content is more important than the actual time an email is sent. Copyright © 2019 Oracle.

Video 64

Video Strategy Data Marketing 64

Lithium

JULY 5, 2023

However, once re-authenticated, Pinterest accounts will connect to an API providing new metrics like impressions , clicks and video views as well as proper categorization of video and multi-photo content. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Use technology to connect directly with your customers and listen to their needs.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

Lithium

OCTOBER 14, 2021

No matter where you are right now, the seasons are changing — And your award-winning customer engagement platform is no different. Build AI-powered chatbots more painlessly than ever, connect with your peers at the drop of a link, create simple and secure interactions, and ultimately build trust with your customers and prospects.

Innovation 52

Innovation Engagement Self Service Chatbots 52

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. Engage with them by liking and responding to their comments and sending messages thanking them for their engagement.

Tips 94

Tips Social Media How To Connections 94

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

MAY 10, 2024

Spice up the learning curve with emails tailored just for your client, how-to videos that simplify complex ideas, and guides so user-friendly they’ll feel like a pro in no time. Encourage customers to connect with each other through forums, social media groups, or events. A well-informed customer is a satisfied—and retained—customer.

How To 52

How To Social Media Analytics Touchpoint 52

BirdEye

NOVEMBER 21, 2023

Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement. Utilize platforms like Instagram, Pinterest, and Houzz to allow you to share visually appealing content, connect with the target audience, and participate in design conversations.

Marketing 109

Marketing Social Media Advertising Tips 109

Lithium

OCTOBER 5, 2021

Check out the latest Titans of Customer Engagement podcast featuring Epic Titan, Tune in today for strategic conversations about creating the world’s greatest customer experiences. 3 Things we learned at Khoros Engage 2021. Create an integration that connects Khoros Care with a personal profile page. Webinars & Events.

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience?

Technology 120

Technology Customer Service Gamification Wireless 120

Integrity Solutions

MARCH 20, 2020

Virtual learning is one way to maintain connection to business goals- and each other. Just to get human connection and a shared experience. In our new WFH set-ups, many are waking up to what many (read: Millennials) have known all along – video technology is fantastic. So, you’re suddenly working from home. Join the club!

Training 94

Training Travel Healthcare Video 94

SurveySparrow

DECEMBER 8, 2023

A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. This interest may manifest through signing up for a newsletter, downloading a resource, or engaging with your content. Let’s start with… What is a Lead?

Social Media 52

Social Media eBook Survey Customer Centricity 52

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

MAY 2, 2023

While it’s easy to produce a well-crafted video or text ad, the ability to market in real-time is brand new in the marketing world. Webinars & Events Some event areas are limited to Khoros customers only. Check out this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.

Entertainment 52

Entertainment Social Media Analytics Brands 52

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

eGain Blogs

OCTOBER 19, 2021

Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Analytics Hub to better optimize customer engagement. Knowledge Hub.

Self Service 52

Self Service Contact Center Analytics Call Center 52

Myra Golden

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. Engage with video. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. I have dozens of YouTube videos you can use in your training. Provide incentives.

Training 105

Training Customer Service Contact Center How To 105

Lithium

FEBRUARY 7, 2023

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION - It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? In this webinar, we’ll show you how to simplify and streamline brand protection.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Oracle

OCTOBER 6, 2019

Hear what the CX leaders have to say in our video interviews and read their quotes below. There’s so many, I can’t even begin to list how many there are, but when I think about what it is that really comes down to a KPI, it’s what connection has happened across self- service. VIDEO] appeared first on SmarterCX.

Net Promoter Score 54

Net Promoter Score Self Service Measurement Video 54

Lithium

SEPTEMBER 7, 2021

New Onboarding Videos for Community Moderators This is a great place to start learning about the features common to most communities. We’ve organized these videos into themed courses that you can watch in any order you want. Webinars & Events. Don't forget Khoros Engage is this month! Engaging Atlas Discussions.

Social Media 52

Social Media Metrics Video ROI 52

GetFeedback

JULY 19, 2019

Including customer behavioral analytics like service call frequency, purchase data, and last payment helps us see how to connect the dots between what they tell us and how they actually behave. How can we engage with our customers more? Engage your employees to understand why numbers moved up or down and not just reporting they did.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Optimize the way you are engaging customers but do it at lower total cost of ownership.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. Harnessing User Engagement At the heart of the Sonos community is the power of user engagement.

Self Service 52

Self Service Customer Centricity Innovation Resources 52

ECXO

JULY 21, 2023

Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. Reframing the B2B Engagement Journey is a practical discussion by experts.

B2B 40

B2B Video Culture Consulting 40

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Watch the full video replay below: . Engagement. Table of Contents.

Social Media 26

Social Media Tips Advertising Strategy 26

Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. People are having fun and they are completely engaged.

Training 40

Training Video Customer Service Customer Service Training 40

Experience Investigators by 360Connext

APRIL 21, 2020

It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Plus, learning opportunities keep your employees engaged and happier. Today’s learning professionals are getting creative to connect and deliver to learners across their organizations.

Course 143

Course Training Feedback Connections 143

Think Customers

AUGUST 30, 2021

In-person meetings have nearly disappeared, replaced by Zoom meetings, webinars, virtual trade shows, online wine tastings, and cooking demonstrations. Today’s sellers need deeper, faster, more personalized data and insight, as well as the right tools to foster engagement and relationship building. It’s a tough balance.

B2B 59

B2B Sales CRM Video 59

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Participants can ask questions of the community, connect with peers or submit events for possible promotion.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

Lithium

APRIL 4, 2023

If you’re looking for a partner for a one-off strategic project or for ongoing support marketing in a recession, connect with an expert in Strategic Services here. Podcast] How Many Jobs Can One Well-Run Customer Engagement Community Perform? Webinars & Events Some event areas are limited to Khoros customers only.

Social Media 52

Social Media Metrics Brands Engagement 52

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Playvox

MARCH 1, 2022

As one of our recent webinar presenters put it, “No matter how big the meal, I’ll still be hungry tomorrow.” The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training.

Training 83

Training Contact Center Call Center eBook 83