Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. If you are here for the first time or ready to uplevel your customer-centric capabilities, here is a taste of all we have to offer for 2022.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

Trends 163

Trends Customer Service Chatbots Omni-Channel 163

COPC

DECEMBER 17, 2021

The care needed when it comes to mental health in the workplace most often falls onto the backs of management and Human Resources (HR) divisions. As HR divisions finalize their goals and objectives for 2022, it is important to be aware of the mental health crisis that is occurring and ensure employees feel supported.

Resources 52

Resources Healthcare Culture Contact Center 52

Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Read more : Live Chat Benchmark Report 2022 . But where to begin? Bots that are up to the task .

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. Nine Best Customer Success Communities in 2022.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. Expect more companies to follow suit in 2022 on the CX side.

Healthcare 130

Healthcare Video Banking Contact Center 130

MyCustomer

DECEMBER 8, 2022

Thank you for downloading our resource. A celebration of the 20 customer experience practitioners propelling the profession forward in 2022. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

Customer Experience 85

Customer Experience eBook Resources Customers 85

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Industry 98

Industry Chief Customer Officer Leadership Software 98

C3Centricity

APRIL 23, 2024

As a result, most have readjusted their commitments to marketing channels, resources, and programs, and a similar proportion say they are facing significant pressure to cut martech spending. The goal is to allocate resources more effectively, focusing on high-performing channels that promise better engagement and conversion rates.

ROI 226

ROI Marketing Social Media How To 226

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). This explains why so many CS teams are struggling to make do with fewer technologies and resources than they require in order to advance their capabilities and maturity. And it’s bigger, badder, and packed with more thrilling drama than ever.

Study 98

Study Leadership Customer Success Industry 98

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Strategy 93

Strategy Customer Journeys e-support Customer Success 93

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! In 2022, we published many valuable resources! Call Experts Top 5 Customer Service Blogs of 2022 . Call Experts Top 5 Customer Service Blogs of 2022 . Here are our top 5 customer service blogs of 2022 to help support your business.

Customer Service 52

Customer Service Contact Center Customers Trends 52

West Monroe

MAY 16, 2022

At the end of last year, Covid’s effects were waning, travel was increasing, and 2022 looked like a comeback year. In short, 2022 may be turning out to be as stubbornly challenging as 2020 and 2021. Agile, digital businesses are best-positioned to handle a scarcity of resources. Executive Outlook: Q2. Featured Content.

Report 98

Report Banking Competitive Advantage Culture 98

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. In this way, we feel CS and Product teams are invaluable resources to one another.

Customer Success 105

Customer Success Management Marketing Analytics 105

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. Here are my top five picks from last week. by Janelle Estes.

Customer Service 124

Customer Service Customer Service Training Policies Loyalty 124

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. 2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. My Comment: Here’s a look back at six of the most popular “headlines” in the retail world for 2022. Here are my top five picks from last week.

Loyalty Programs 65

Loyalty Programs Customer Service Self Service Retail 65

ShepHyken

FEBRUARY 28, 2022

Each week I read many customer service and customer experience articles from various resources. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. Cx Trends for 2022: Comfort, Creativity, Convergence, Change by Carina Rolley. Here are my top five picks from last week.

Ecommerce 71

Ecommerce Customer Service Trends Loyalty 71

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Some blog areas are limited to Khoros customers only.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Blake Morgan

OCTOBER 24, 2022

Believe it or not, the 2022 holiday shopping season is here. With their wallets strapped and emotions running high, customers during the 2022 holiday shopping season are looking for brands that can provide personalized, convenient solutions to make their lives easier and better. And this year is unlike any other. Spending is down.

Trends 52

Trends Retail Chatbots Sales 52

Helpt

DECEMBER 15, 2022

In 2022, great technical support is the backbone of your business. As a small business owner, you don’t have the time or resources to design and maintain an in-house support solution. Sometimes it can be the first and only interaction that you have with customers, and the experience will dictate whether they come back for more.

Resources 52

Resources Interaction Customer Experience Customers 52

ShepHyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. 14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. Forbes) It often takes five to 20 times the amount of resources for businesses to obtain a new customer than to retain an existing one.

Customer Service 65

Customer Service Customer Retention Loyalty Advertising 65

Quadient

JUNE 22, 2022

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Wed, 06/22/2022 - 16:53. A March 2022 IDC survey found that 71% of organizations are implementing a digital-first strategy as a result of the ensuing business impacts.” Resource libraries. Customer Experience Resources. Resource Library.

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. The Five Best CRMs for B2B Businesses in 2022. The Microsoft Dynamics 365 enterprise resource planning suite includes a sales package with CRM features. Wondering what is the best CRM for B2B sales?

B2B 80

B2B Sales CRM Software 80

CustomerSuccessBox

MAY 18, 2022

Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested resource: How To Use Capabilities to Conduct a Skills Gap Analysis | SuccessCOACHING. Suggested resources: 10 Ways to Listen to Customers Without Surveys (cxaccelerator.com). CustomerSuccessBox. CSM Practice.

Customer Success 52

Customer Success Case Study Resources Customers 52

West Monroe

JANUARY 25, 2022

Entering 2022, 87% of manufacturers remain optimistic. We believe manufacturers will continue adapting within volatile market conditions, focusing on growth opportunities while increasing productivity with the same resources and pursuing acquisitions. The big question for 2022? Tim Vadney.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

Lithium

FEBRUARY 1, 2022

Our own Atlas community manager, , has compiled resources to advance your skills along with ways to share appreciation. W e’re so excited to celebrate the people who make communities in every industry so vibrant, engaging, and productive. I hope you are able to spend some time throughout the year furthering your skills as a community manager.

Tips 52

Tips Engagement Metrics Groups 52

ShepHyken

APRIL 1, 2022

He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. In this article, we will discuss the future of digital Customer Experience, explore some Customer Experience related predictions for 2022, and some trends that can be foreseen in the coming year. .

Trends 81

Trends Social Media Conference Exceptional Customer Service 81

Experience Investigators by 360Connext

FEBRUARY 1, 2022

They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Related: [Free Resource] CX Mission Statement Workbook.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Industry 52

Industry Chief Customer Officer Leadership Software 52

ShepHyken

JANUARY 31, 2022

Each week I read many customer service and customer experience articles from various resources. 200 Most Powerful Influencers to Follow in 2022 by Engati Team. State of the Contact Center 2022 by Fonolo. This is an essential resource for contact center leaders looking to make data-driven decisions for their operations this year.

Customer Service 65

Customer Service Contact Center Trends Loyalty 65

Quadient

AUGUST 11, 2022

2022 Analyst Report Roundup: Data to Back Your CCM-CXM Budget. Thu, 08/11/2022 - 15:15. If you are looking to understand trends in Customer Communication Management from a cloud-hosted, AnyPrem, or Customer Experience Platform (CXP) perspective, you can access Aspire’s 2022 CCM-CXM Leaderboard. Resource libraries.

Customer Journeys 52

Customer Journeys Report Data Omni-Channel 52

Blake Morgan

OCTOBER 24, 2022

Believe it or not, the 2022 holiday shopping season is here. With their wallets strapped and emotions running high, customers during the 2022 holiday shopping season are looking for brands that can provide personalized, convenient solutions to make their lives easier and better. And this year is unlike any other. Spending is down.

Trends 45

Trends Retail Chatbots Sales 45

ShepHyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. The post 5 Top Customer Service Articles of the Week 11-14-2022 appeared first on Shep Hyken. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 71

Customer Service Loyalty Programs Loyalty Tips 71

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. This outlook will not include an analysis of M&A trends. We consider it the top asset in most institutions with whom we do work. Build, partner, or buy?

Banking 52

Banking Financial Trends Multi-Channel 52

Stella Connect

DECEMBER 13, 2021

Customer service will once again be an integral part of your CX strategy in 2022, but what you did in the last year shouldn’t be exactly what you do in the year ahead. The strategy set forth for 2022 needs to be tailored to keep up with customer expectations. Here’s how to meet and exceed customer expectations in 2022. #1.

Customer Expectations 52

Customer Expectations Meeting How To Effort Score 52

ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life.

Customer Service 71

Customer Service Hospitality e-support eBook 71

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. Power 2022 North America Airline Satisfaction Study. Here are my top five picks from last week.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65